Darren Dalton

Recently on Temporary Work Assignment with Property Complex Demand Pool E then fully promoted to Demand Pool E Claim Specialist. Time in Auto Property-Complex Claim Specialist role has consisted of maintaining an inventory, balancing task management and inbound calls, in addition to reviewing policies for extension of coverage. Another function of the role has been liability investigation requiring strong communication skills and de-escalation methods to ensure a calm call and process.

Claims Associate; Demand Pool E Claim Specialist at State Farm (2023-11 – Present)

Recently on Temporary Work Assignment with Property Complex Demand Pool E then fully promoted to Demand Pool E Claim Specialist. Time in Auto Property-Complex Claim Specialist role has consisted of maintaining an inventory, balancing task management and inbound calls, in addition to reviewing policies for extension of coverage. Another function of the role has been liability investigation requiring strong communication skills and de-escalation methods to ensure a calm call and process.

Inside Sales Representative at Village Medical (2021-09 – 2023-11)

Presenting Village Medical to possible prospects and informing them about our practice, as well as scheduling whoever wishes to become a new patient after verifying insurance coverage. In addition, make outbound efforts to prospects who’ve shown interest, overcome objections and hesitations, and commit care and compassion to each and every one. Required to work in and out of Salesforce, Athena Health, and Excel sheets whilst on the phone through RingCentral to communicate clearly with patients.

During my time here, I’ve assisted my supervisors with tech support around the office, coordinating teams for call campaigns, and providing assistance and advice for team members with difficult calls to keep with our goals and efficiency.

Sales Associate and Color Technician at Dunn-Edwards Paints (2019-09 – 2021-08)

Taking phone orders and communicating directly with contractors, writing up and completing orders of paint and sundries, pulling, mixing, and matching paint, for both Sales Associates & Color Technician. As well as maintaining the production area, all the data and backlogs.

Team Member and Marketing Assistant at Chick-Fil-A (2017-03 – 2019-06)

Team Member and Marketing Assistant; certified in Certified Trainer and Hospitality.

Certified

Trainer roles include training new TM’s on the culture and responsibilities of the store, working step by step showing them the correct procedures, and if new TM’s had made mistakes, correct them and encourage them to do better with positivity.

Marketing

Assistant roles included implementing social media posts, calling and confirming catering orders, addressing complaint calls and emails, contacting local schools, and leading events.