Darrus Myles

Senior Technical Program Manager and Hyperscale Infrastructure Delivery Specialist with 15+ years leading enterprise datacenter builds, cloud platform migrations, and M&A infrastructure programs at scale across financial services, cloud, and public sector industries. Proven track record managing $100M+ budgets, coordinating global cross-functional teams, and delivering critical infrastructure from physical construction through production operations across hyperscale and enterprise environments. Deep expertise spanning hyperscale datacenter delivery, network infrastructure, enterprise security, cloud migrations, and M&A infrastructure separations.

Recognized for stabilizing complex programs, aligning cross-functional teams, and executing under regulatory and operational constraints. Combines hands-on technical fluency with executive-level program ownership across hyperscale cloud, hybrid, and on-premise infrastructure environments.

Founder & Inventor - Metro Site Security LLC

(2025-09)

• Authored and filed provisional patent for autonomous AI-driven surveillance system designed for rapid-deployment infrastructure protection against vandalism, graffiti, and unauthorized access; currently advancing full patent application and IP strategy
• Engineered system architecture enabling independent operation without external power infrastructure, centralized management, or connection to other units, with coverage capacity up to 500-foot radius (≈18 acres)
• Defined operational workflows and produced comprehensive technical documentation for smart city, public sector, and critical infrastructure deployment scenarios
• Formed Metro Site Security LLC as the commercial vehicle for GSS deployment; actively developing go-to-market strategy, partnership outreach, and business development pipeline targeting municipal, public sector, and critical infrastructure clients

Network Technical Program Manager – MLZ/ALZ/Local Zones - Amazon Web Services (via Experis)

(2024-10 - 2025-05)

• Owned end-to-end delivery of network infrastructure programs across AWS Availability Zones, Machine Learning Zones / Local Zones supporting high-performance and latency-sensitive workloads
• Led planning and execution of fiber, rack, power, and redundancy builds across parallel datacenter programs, delivering infrastructure readiness aligned to launch milestones
• Coordinated 6+ cross-functional teams across network engineering, datacenter operations, capacity planning, and external vendors to unblock critical path dependencies
• Oversaw $100M+ budgets, aligning datacenter build financials with business objectives and reporting directly to executive stakeholders
• Championed process optimization by designing SOP-driven deployment schedules and creating onboarding processes adopted by multiple teams
• Identified and mitigated cross-zone risks impacting availability, scalability, and service readiness, preventing launch delays and downstream operational impact

Technical Program Manager – Corporate Infrastructure Services - Amazon CIS Infrastructure / EOS – Americas Region

(2023-08 - 2024-05)

• Responsible for end-to-end delivery of network infrastructure changes and upgrades across Amazon Offices and Data Centers
• Collaborated with regional GREF PMs and CIS resources to coordinate removal of MDF/IDF Infrastructure, Security Devices, and local office equipment
• Conducted site evaluations and coordinated custom networking rack buildouts for Amazon Warehouse, Offices, and Data Center locations across North America
• Managed and coordinated schedules in conjunction with Construction, Low Voltage, Wiring, Circuit Ready, and Security Contractor teams
• Directed decommissioning of MDF and IDF sites, overseeing removal of custom infrastructure builds via 3rd party vendors throughout the US
• Led specialized Asset Management project researching and documenting location of global IT inventory, identifying and tracking over $6M worth of reusable equipment

Sr. IT Program Manager – Infrastructure Team (M&A Integration) - Computershare LTD (CPU) – Global Project Management Office

(2021-10 - 2023-08)

• Led migration of 2,600+ users and 6,800+ applications from Wells Fargo to Computershare infrastructure with zero major disruptions
• Developed and managed integrated schedules, tracking CAPEX/OPEX spending, and aligning migration timelines across global teams
• Standardized VDI deployments using Microsoft Office 365, Citrix, Zscaler, and Chromebook solutions; collaborated with Dell and Wells Fargo tech teams on hardware certification
• Modernized and unified 4 dissimilar Contact Centers: performed IVR mapping, stakeholder needs analysis, and led new solution implementation
• Overhauled Document Custody process workflows and enabled remote UAT for secure Wi-Fi scanning/printing functions
• Assessed migration applications and infrastructure, eliminating 30% redundant systems and clarifying modernization priorities
• Migrated apps, databases, and infrastructure to IaaS/PaaS, boosting scalability and enhancing security
• Implemented testing, monitoring, and governance, maintaining 99.99% uptime and cutting incident response times by 35%
• Replaced End-of-Life rack nodes across UK, Germany, and Italy datacenters, improving rack efficiency by 25%, cutting power consumption by 18%, and boosting performance by 30%
• Led global cutovers across multiple time zones with zero unplanned downtime
• Tracked CAPEX/OPEX throughout project lifecycle, achieving 15% reduction in operating expenses

Senior IT Program Manager / Technical Consultant - City of Seattle – IT Department

(2019-04 - 2021-08)

• Directed multimillion-dollar initiative to unify all city communication systems across 63 locations including Contact Centers, Conference Rooms, and CRM Systems
• Increased UC system migration capacity from 50 to 300+ user migrations per week through process optimization
• Utilized GIS and Power BI to create dashboards, efficiency maps, and organizational resource plans
• Defined business and technical requirements for RFP and Contact Center components, ensuring alignment with city-wide service delivery goals
• Collaborated with vendor teams to map existing CRM and IVR workflows, improving efficiency and reducing call handling errors by estimated 15-35%
• Developed Strategic Roadmap and custom Issue/Risk tracking tools, reducing average issue resolution time by 20%
• Seattle Public Utility (SPU): Re-Evaluate and Upgrade Implementation of XC2 Backflow Application eliminating manual data entry and optimized Customer Billing from backflow inspection system
• Seattle City Light (SCL): NERC TCA Laptop Project building compliance laptops for power substations
• Seattle Parks & Recreation: PeopleCounter device deployment across 50+ park locations

Sr. IT Project Manager – Financial Services Delivery, Tax Division - Ernst & Young (Alpharetta, GA) - Alpharetta, GA

(2017-01 - 2017-07)

• Led SAFe Agile development cycles for EY's Personal Finance Website, driving upgrades and defect remediation
• Managed HEAT Database Maintenance (FY17), optimizing queries and implementing code fixes
• Administered regular and emergency code releases for EY.com, ensuring security and performance compliance
• Managed bi-annual Bank of America penetration testing and coordinated remediation, meeting 98% SLA in repeat findings
• Spearheaded Stage 1 migration of EY.com to Azure, including redesign of front-end/back-end components

Sr. IT Program Manager / Business Initiative Mgr / Agile Product POD Lead - AT&T Digital Experience Technology Services (Atlanta, GA) - Atlanta, GA

(2014-04 - 2016-09)

• Functioned as Product Manager for GigaPower and U-verse Wireline product lines during AT&T/DirecTV merger
• Delivered national broadband rollouts impacting 200+ retail locations annually
• Owned Digital Market

Tuskegee University -- Computer Science (3 yrs completed)

• OKTA Pro Certification Training
• ITIL v3.0 | Primavera Project Management
• Rally Agile | SAFe | SDLC Frameworks
• On-Premise to Cloud Infrastructure Migrations Technical Proficiencies