Lionel Laratte

Senior delivery and program leader with 20+ years of experience leading enterprise transformation programs, managed services organizations, PMO governance initiatives, and global delivery teams. Proven success managing portfolios exceeding $15M, directing organizations of up to 80 professionals, recovering challenged programs, improving operational performance, and delivering measurable business outcomes. Experienced leading cross-functional teams, managing budgets, schedules, risks, dependencies, stakeholder communications, and governance across Fortune 500 and enterprise organizations.

Director, Consulting & Delivery — Strategic Accounts at CDW (2024-10 – 2026-03)

• Provided delivery leadership across strategic enterprise accounts, partnering with executive stakeholders to improve operational performance and service outcomes.
• Directed delivery managers, project leaders, and consulting teams responsible for managed services and program execution.
• Partnered with sales and solution teams to develop delivery plans, governance frameworks, statements of work, and customer roadmaps.
• Implemented governance practices that reduced escalations, improved stakeholder confidence, and increased delivery predictability.

Director, Consulting — Enterprise Delivery (North America) at Cognizant (2021-10 – 2024-09)

• Directed a $15M portfolio of enterprise technology, transformation, and managed services engagements.
• Led a global delivery organization of 60–80 professionals across onshore, offshore, and hybrid delivery models.
• Delivered 15% portfolio growth while improving utilization, governance maturity, delivery consistency, and operational performance.
• Expanded scope across 70% of managed accounts through successful program execution and strategic stakeholder alignment.
• Recovered a delayed enterprise transformation program through governance restructuring, risk management, and execution discipline.
• Led steering committees, executive reviews, resource planning, risk management, and stakeholder communications across multiple workstreams.
• Established delivery operating rhythms, executive reporting frameworks, and performance metrics to improve program visibility and predictability.

Senior Manager, Engagements — Service Management & Customer Solutions at Insight (2018-10 – 2021-10)

• Managed enterprise SaaS, ITSM, and transformation programs across North America and EMEA.
• Owned delivery metrics, staffing, utilization, executive escalations, operational reporting, and resource planning.
• Led cross-functional teams consisting of architects, consultants, developers, analysts, and project managers.
• Directed implementation and transition-to-support activities to ensure successful program outcomes and service continuity.
• Collaborated with customer success and sales organizations to support account growth and customer satisfaction.

Principal — Account Delivery Manager at Infosys (2012-05 – 2018-10)

• Served as delivery leader for enterprise transformation programs, outsourcing initiatives, managed services, and platform implementations.
• Managed scope, schedules, budgets, resources, risks, dependencies, and executive communications across multiple concurrent programs.
• Developed IT operating models and transformation roadmaps supporting 24x7 global operations.
• Led governance workshops, steering committees, stakeholder alignment sessions, and executive reviews.
• Managed onshore and offshore resources while balancing strategic initiatives and operational support responsibilities.
• Supported business development efforts through solution planning, delivery estimation, proposal support, and pursuit leadership.

Architect / Senior Consultant at CA Technologies (2002 – 2012)

• Led enterprise PMO, governance, portfolio management, and transformation initiatives for large organizations.
• Facilitated requirements workshops, process assessments, solution design sessions, and implementation planning.

Manager, Information Services at Primavera Systems (2002 – 2004)

• Managed IT service operations, internal technology projects, and enterprise platform initiatives.
• Led implementation efforts supporting operational efficiency and business process improvement.

Manager, Service Desk at Independence Blue Cross (2000 – 2002)

• Managed service desk and support operations for approximately 11,000 users.
• Implemented ITIL-aligned practices that improved service quality and operational performance.

MBA – Drexel University

BA in Journalism – Temple University