Darwin Stewart

Build trusting relationships with clients through personalized consultations. Maintain detailed client records using CRM software. Coordinate appointments, follow-up communications, and documentation.

Independent Sales Agent - Colonial/Brooks Agency - Lindale, TX

(2024-11)

• Build trusting relationships with clients through personalized consultations.
• Maintain detailed client records using CRM software.
• Coordinate appointments, follow-up communications, and documentation.
• Demonstrate strong organizational, communication, and customer service skills.

Field Relations Coordinator - Texas Children's Health Plan - Tyler, TX

(2021-10 - 2024-07)

• Performed comprehensive member assessments to identify medical, behavioral health, and social service needs.
• Assisted members with Medicaid eligibility, applications, and renewals.
• Coordinated referrals to healthcare providers, behavioral health services, transportation, and community agencies.
• Connected members with housing, food assistance, financial resources, and other community services.
• Collaborated with physicians, care coordinators, caregivers, and community partners to improve health outcomes.
• Maintained accurate case documentation and monitored service outcomes.
• Assisted with implementation of new programs and quality improvement initiatives.

Patient Services Coordinator - The University of Texas Health Science Center at Tyler - Tyler, TX

(2013-09 - 2021-09)

• Provided comprehensive case management for diverse patient populations.
• Conducted client intake and maintained complete, accurate, and confidential patient records.
• Coordinated referrals for home health, hospice, transportation, medication assistance, and community resources.
• Assisted patients in accessing healthcare, financial assistance, and support services.
• Served as a Certified Community Health Worker providing education and community outreach.
• Maintained compliance with NCQA quality standards and organizational policies.
• Prepared reports, tracked documentation, and ensured timely completion of required paperwork.
• Trained new staff on documentation standards, workflows, and customer service expectations.

Classification Case Manager - Dawson State Jail - Dallas, TX

(2012-07 - 2013-08)

• Completed intake assessments and maintained detailed case files.
• Interviewed individuals to determine service needs and appropriate program placement.
• Developed individualized service plans and coordinated institutional resources.
• Prepared confidential reports and maintained accurate documentation.
• Collaborated with multiple agencies and stakeholders to support successful case management.

Clinical Operations Specialist - Managed Health Network

(2008-05 - 2011-08)

• Coordinated placement into psychiatric, residential, and substance use treatment programs.
• Connected clients with healthcare providers and community resources.
• Managed crisis situations while ensuring continuity of care.
• Maintained detailed documentation and confidential client records.

Probation Officer - Smith County Community Supervision & Corrections Department - Tyler, TX

(2004-09 - 2008-02)

• Managed complex caseloads while ensuring compliance with court-ordered conditions.
• Conducted assessments and developed individualized supervision plans.
• Connected clients with housing, treatment programs, employment services, counseling, and community resources.
• Prepared professional reports and maintained accurate case documentation.
• Served as a client advocate while balancing rehabilitation goals and public safety.
• Collaborated with courts, treatment providers, and community organizations.

Bachelor of Arts - Criminal Justice - Stephen F. Austin State University