David A. Clark

Accomplished professional with over 15 years experience building and leveraging relationships, driving business development and making impactful strategic contributions. Consistently achieved double digit revenue growth. In fact, at SRP Enterprises was top producer, doubling revenue within three years. Demonstrates strong interpersonal skills, ability to quickly gain trust and engage individuals at all levels.

At Liro

Group, entrusted by leadership to handle the most complex issues that required escalation by fellow team members. Ability to establish common ground, offer strategic insights and take action that delivers strong tangible results.

Case Manager - Liro Group - Brooklyn, NY

(2023-05 - 2023-11)

• Managed elevated and highly sensitive applicant requests for mortgage relief in relation to NYS Homeowner Assistance Fund. Addressed complex customer matters escalated by team. Actively listened, conveyed importance of each customer concern and managed expectations.
• Instrumental in defusing situations with irate | frustrated applicants. Spearheaded expediting of urgent requests i.e. took steps to avert upcoming foreclosures, sought the appropriate resources if client expressed suicidal thoughts.
• Fostered open dialogue, expressed empathy and identified realistic solutions. Remained calm and acted with confidence in high pressure situations.

Call Center Agent - Liro Group - Brooklyn, NY

(2022-02 - 2023-05)

• Responsible for educating individuals about NYS Homeowner Assistance Fund requirements, advising applicants of program eligibility and step by step application process. Identified viable options for eligible homeowners struggling with financial hardships.
• Performed a high volume of requests managing thousands of cases for temporary mortgage relief or funding. Meticulously documented and reported all cases through Salesforce.
• Addressed highly delicate matters with diplomacy and tact, individuals facing foreclosure, setting realistic expectations of timing and advising them of complexity in the process. Recognized and sought immediate assistance for callers that expressed suicidal thoughts.
• Investigated status of applications, tactfully communicated customer updates, advised them of next steps and provided in depth program requirements. Exhibited patience in instances where candidates contacted team daily, needed handholding and further clarification.
• Advised management of urgent cases in which foreclosure dates were approaching to accelerate applications and provide further detailed explanations.

Outreach Specialist NE Region Community Development Fundraiser - The American Cancer Society - New York, NY

(2019-04 - 2020-11)

• Responsible primarily for Northeast territory and individual outreach activities, fundraising and coaching team leaders. Promoted events, secured community support and advocated for organizations' mission.
• Exceeded all regional and team performance quotas, metrics and fund-raising goals. Maintained a high retention for events participation. Active leader in driving major events and fostering awareness.
• Demonstrated empathy and strong listening skills as people shared life experiences with cancer, told inspirational stories and described the impact of watching loved ones suffer. Encouraged hope, resilience and an ongoing commitment to the American Cancer Society plight.
• Trained and mentored team leaders on fundraising strategies, social media and community outreach recommendations. Tracked progress through Salesforce and encouraged achievement of stretch goals.

Customer Service Scheduling - United Healthcare Group - Queens, NY

(2018-04 - 2018-12)

• Responsible for providing members with customer support, responding to a high volume of daily calls, arranging for non-emergency transportation services. Ensured HIPPAA and privacy compliance.
• Guided members through process of extending transportation coverage benefits.

Account Executive - Princeton Global Networks - Queens, NY

(2013-10 - 2017-12)

• Responsible for account management and business development initiatives consistently achieving or exceeding all sales metrics. Connected with accomplished professionals communicating the benefits of securing paid biographies within our prestigious publication.
• Persuasively demonstrated value proposition, listening to each potential client in order to customize pitch. Showcased the opportunity as a strategy to achieve lifetime recognition, expand social network and leave a legacy that their families can be proud of. Proactively encouraged participation in most lucrative membership level.
• Engaged professionals in order to craft a draft biography for the writing team. Performed extensive probing and asked relevant questions to capture their unique accomplishments and contributions. Created a draft to truly showcase their career success and drive customer satisfaction. Collaborated in the publications of bios that truly reflect clients triumphs in an innovative and engaging way.

Sales Representative - SRP Enterprises - New York, NY

(2004-10 - 2013-10)

• Territory management responsibilities for US and Canada region persuading prospective vacation buyers to review resort properties. Recognized as top producer with consistent sales growth doubling revenue by third year. Strived for and secured repeat business.
• Conducted cold calling and outreach activities to drive sales. Showed the benefits, overcame objections and developed a strong rapport with potential buyers. Held conference calls with their significant others to gain their commitments to explore purchasing our vacation properties.
• Educated potential clients on what a vacation property can do for their lifestyle, level of happiness, work life balance and personal relationships with their support system.
• Demonstrated concern for their budgetary constraints and identified an option tailored to each customer based on their individual financial and personal circumstances. Performed thorough and confidential verifications to ensure buyers met financial criteria.

Bachelor of Arts - Political Science - Yeshiva University