David Clark

Accomplished Technical Lead, Team Lead, Communications Manager, and Knowledge Manager with a proven track record of orchestrating high-profile incident communications, developing comprehensive knowledge bases, and leading successful initiatives. Expertise in service delivery management, process improvement, technical training, project management, crisis communications, reporting and data analysis, systems analysis, cross-team collaboration, and technical support. Committed to customer focus, continuous improvement, servant leadership, and empowering teams with the tools and resources they need to excel.

• 7 years of Microsoft vendor experience: Led a team of 25 comms managers based in the U.S. and India. Orchestrated comms efforts on bridges for high-severity incidents impacting Azure, Identity, Microsoft 365, and Dynamics 365 business customers, coordinating with a variety of stakeholders. Transformed the team's reporting process to reduce report prep time by 90%. Played a pivotal role in a team merger. Partnered with the client to coordinate its post-incident reviews. Developed extensive knowledge bases.
• 6 years of telecommunications experience: Contributed to nationally spanning process improvement. Simultaneously led three project teams. Solved countless chronic technical escalations in collaboration with field technicians and end users. Achieved top-ranking individual and team sales performance.

•10 years of journalism experience: Spearheaded projects and initiatives. Achieved a national award in journalism excellence. Conceived and formally proposed a project worth over $150,000 in annual savings. Revitalized a struggling high school program. Pioneered lucrative on-line only subscription models. Helped write a #1 best-selling pop culture reference book.

Earned a Bachelor of Applied Science in Information Management degree from Central Washington University, along with numerous certifications including Microsoft Certified: Azure Fundamentals (AZ-900), Certified ScrumMaster (CSM), Lean Six Sigma Black Belt Certification (LSSBB), Professional Scrum Master II (PSM II), and Microsoft Office Specialist Master Certification (MOS).

Currently seeking new opportunities as an Incident Manager, Technical Lead, Team Lead, Communications Manager, Project/Program Manager, Knowledge Manager, Service Delivery Manager, or another suitable role. Open to full-time/contract remote/hybrid/in-office roles in or north of Seattle, Washington, or a remote role in the United States.

Accomplished Technical Lead, Team Lead, Communications Manager, and Knowledge Manager with a proven track record of orchestrating high-profile incident communications, developing comprehensive knowledge bases, and leading successful initiatives. Expertise in service delivery management, process improvement, technical training, project management, crisis communications, reporting and data analysis, systems analysis, cross-team collaboration, and technical support. Committed to customer focus, continuous improvement, servant leadership, and empowering teams with the tools and resources they need to excel.

• 7 years of Microsoft vendor experience: Led a team of 25 comms managers based in the U.S. and India. Orchestrated comms efforts on bridges for high-severity incidents impacting Azure, Identity, Microsoft 365, and Dynamics 365 business customers, coordinating with a variety of stakeholders. Transformed the team's reporting process to reduce report prep time by 90%. Played a pivotal role in a team merger. Partnered with the client to coordinate its post-incident reviews. Developed extensive knowledge bases.
• 6 years of telecommunications experience: Contributed to nationally spanning process improvement. Simultaneously led three project teams. Solved countless chronic technical escalations in collaboration with field technicians and end users. Achieved top-ranking individual and team sales performance.

•10 years of journalism experience: Spearheaded projects and initiatives. Achieved a national award in journalism excellence. Conceived and formally proposed a project worth over $150,000 in annual savings. Revitalized a struggling high school program. Pioneered lucrative on-line only subscription models. Helped write a #1 best-selling pop culture reference book.

Education

• BAS, IT Management | Central Washington University | Everett, WA

Certifications

Featured

• Certified ScrumMaster (CSM) | Scrum Alliance
• Lean Six Sigma Black Belt (LSSBB) | The Council for Six Sigma Certification
• Professional Scrum Master II (PSM II) | Scrum.org
• Microsoft Certified: Azure Fundamentals (Az-900) | Microsoft
• Microsoft Office Specialist Master Certification (MOS) | Microsoft

Additional:

• Building Relationships and Trust | KNOLSKAPE
• Business Writing | Coursera
• Career Essentials in Cybersecurity | Microsoft and LinkedIn
• Career Essentials in Generative AI | Microsoft and LinkedIn
• Career Essentials in Project Manager | Microsoft and LinkedIn
• Change Management | Harvard ManageMentor
• High Performance Collaboration: Leadership, Teamwork, and Negotiation | Northwestern University and Coursera
• Leading Teams Effectively | KNOLSKAPE
• Learning Power BI Desktop | LinkedIn
• Power BI Essential Training | LinkedIn
• Teamwork Skills: Communicating Effectively in Groups | Coursera