Technical Lead, Communications Manager
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Accomplished Technical Lead, Team Lead, Communications Manager, and Knowledge Manager with a proven track record of orchestrating high-profile incident communications, developing comprehensive knowledge bases, and leading successful initiatives. Expertise in service delivery management, process improvement, technical training, project management, crisis communications, reporting and data analysis, systems analysis, cross-team collaboration, and technical support. Committed to customer focus, continuous improvement, servant leadership, and empowering teams with the tools and resources they need to excel.
•10 years of journalism experience: Spearheaded projects and initiatives. Achieved a national award in journalism excellence. Conceived and formally proposed a project worth over $150,000 in annual savings. Revitalized a struggling high school program. Pioneered lucrative on-line only subscription models. Helped write a #1 best-selling pop culture reference book.
Earned a Bachelor of Applied Science in Information Management degree from Central Washington University, along with numerous certifications including Microsoft Certified: Azure Fundamentals (AZ-900), Certified ScrumMaster (CSM), Lean Six Sigma Black Belt Certification (LSSBB), Professional Scrum Master II (PSM II), and Microsoft Office Specialist Master Certification (MOS).
Currently seeking new opportunities as an Incident Manager, Technical Lead, Team Lead, Communications Manager, Project/Program Manager, Knowledge Manager, Service Delivery Manager, or another suitable role. Open to full-time/contract remote/hybrid/in-office roles in or north of Seattle, Washington, or a remote role in the United States.
Accomplished Technical Lead, Team Lead, Communications Manager, and Knowledge Manager with a proven track record of orchestrating high-profile incident communications, developing comprehensive knowledge bases, and leading successful initiatives. Expertise in service delivery management, process improvement, technical training, project management, crisis communications, reporting and data analysis, systems analysis, cross-team collaboration, and technical support. Committed to customer focus, continuous improvement, servant leadership, and empowering teams with the tools and resources they need to excel.
•10 years of journalism experience: Spearheaded projects and initiatives. Achieved a national award in journalism excellence. Conceived and formally proposed a project worth over $150,000 in annual savings. Revitalized a struggling high school program. Pioneered lucrative on-line only subscription models. Helped write a #1 best-selling pop culture reference book.
