David Esterovskiy

Results-driven sales and customer service professional with experience building client relationships, identifying customer needs, and delivering tailored solutions in fast-paced environments. Proven ability to exceed sales goals, manage high-volume customer interactions, and provide exceptional service. Strong communication, problem-solving, and organizational skills with experience using CRM systems and maintaining accurate documentation.

Eager to leverage strong communication, sales expertise, and relationship-building skills to contribute to a customer-focused organization.

Insurance Agent - StateFarm - Brooklyn, NY

(2023-05 - 2026-02)

• Assess customer needs and recommended products and services tailored to individual goals, maximizing customer satisfaction and sales opportunities.
• Generate accurate quotes and proposals, followed up with prospective customers within 24–48 hours, and maintained a consistent pipeline of new and returning business.
• Surpass monthly sales targets by making 50–60 outbound calls daily, generating 15–20 qualified quotes, and converting 11–12% into bound policies.
• Manage detailed client records and policy information using CRM systems, while conducting regular policy renewal reviews to verify coverage accuracy, identify eligible discounts, and educate clients on savings opportunities—helping reduce premium costs and improve client retention.
• Provide high-volume phone and email support, handling 50–70+ customer interactions daily, with an emphasis on retention and fast resolution with a 95% satisfaction rate.
• Process customer requests, payments, account updates, and service issues efficiently while ensuring accuracy and a positive customer experience.

Customer Service Clerk/Delivery Coordinator - A&G Pharmacy - Brooklyn, NY

(2022-10 - 2023-04)

• Coordinate timely delivery of 30–50+ prescriptions weekly, ensuring adherence to pharmacy protocols and maintaining 98% on-time delivery rate with clear, professional customer communication.
• Maintain optimal inventory levels by accurately stocking 50+ items per shift across shelves, bins, and displays, contributing to 95%+ stock availability and a clean, customer-ready store layout.
• Process 80-100 prescriptions daily, while verifying insurance coverage and ensuring 100% regulatory compliance, with zero compliance issues reported.
• Handle payment transactions efficiently during customer medication pickups.
• Manage point-of-sale operations and pharmacy inventory to maintain accuracy and availability.
• Serve as a liaison between patients and pharmacy staff to resolve issues and clarify insurance questions, achieving a 95%+ customer satisfaction rating in feedback surveys.

Warehouse Associate - Events by VF Warehouse - Brooklyn, NY

(2021-09 - 2022-09)

• Assembled, disassembled, and prepared event equipment including staging, pipe and drape systems, tables, chairs, displays, and specialty event furnishings.
• Utilized hand and power tools, including screwdrivers, wrenches, Allen keys, socket wrenches, and drills, to assemble, secure, adjust, and repair equipment.
• Performed routine inspections, cleaning, and preventative maintenance to ensure equipment was safe, functional, and event-ready.
• Loaded, unloaded, and transported equipment while safely handling materials weighing up to 75+ lbs.
• Read work orders and packing lists to accurately stage, organize, and prepare equipment for scheduled deliveries and pickups.
• Maintained warehouse organization and inventory, ensuring equipment was properly stored and readily available for order fulfillment.
• Troubleshot minor equipment issues, replaced damaged hardware, and performed basic repairs to minimize downtime.
• Worked in a fast-paced team environment to meet strict delivery deadlines while adhering to workplace safety standards and procedures.

Customer Sales Associate - Synergy Fitness NY - Brooklyn, NY

(2020-09 - 2021-09)

• Actively sell gym memberships and premium service packages by conducting needs-based consultations with prospective members, contributing to 20-30 new memberships monthly.
• Consistently meet or exceed monthly sales targets, surpassing goals by 5–10% on average through effective lead engagement, follow-ups, and in-person pitch strategies.
• Educate clients on membership options, promotions, and service benefits to drive conversions and upsells.
• Manage 100+ weekly check-ins, respond to member inquiries, and resolve service issues with a customer-first approach.
• Maintain accurate sales and member data, supporting smooth onboarding and retention processes.
• Contribute to a clean, safe, and professional facility environment to enhance client experience and satisfaction.

Bachelor of Science - Business Administration and Management - Brooklyn College – City University of New York (2020 - 2024)

High School Diploma - James Madison High School (2016 - 2020)