Crystal DeGaeta

Experienced professional with expertise in property and casualty insurance, commercial insurance, and life insurance. Proven track record in exercising and perfecting customer relations. Skilled in managing small and large groups to achieve organizational goals. Strong familiarity with NY & NJ insurance regulations.

Insurance Agent - State Farm Insurance - Staten Island, NY

(2020-11 - 2025-06)

• Managed property and casualty insurance policies for clients, ensuring accurate coverage and compliance with NY & NJ insurance regulations.
• Advised clients on commercial insurance options, tailoring solutions to meet their business needs while adhering to regulatory requirements.
• Sold and serviced life insurance policies, ensuring compliance with state-specific regulations and providing tailored financial security solutions.
• Cultivated and maintained strong customer relationships, addressing inquiries, resolving issues, and ensuring high satisfaction levels in compliance with regulatory standards.
• Lead small and large group meetings to educate clients and staff on insurance products, industry updates, and regulatory changes.

Service Advisor - Bay Ridge Volvo, Volkswagen, Honda - Brooklyn, NY

(2016-01 - 2020-03)

• Provided exceptional customer service as a Service Advisor, ensuring manufacturer regulations during vehicle maintenance and repair processes.
• Collaborated with technicians and parts departments to streamline service processes in accordance with regulatory requirements.
• Implemented customer retention strategies, maintaining high compliance standards and client satisfaction ratings.

BDC Assistant Manager - BRAM Auto Group - Brooklyn, NY

(2012-03 - 2016-01)

• Assisted managing the Business Development Center (BDC) operations, coordinating sales leads and customer inquiries
• Trained BDC staff to ensure compliance with regulatory requirements and company policies.
• Developed strategies to increase lead conversion rates and improve customer engagement, maintaining regulatory compliance in all interactions.
• Utilized strong analytical skills to analyze sales data and trends, optimizing sales strategies while adhering to regulatory standards.

High School Diploma - New Utrecht High School (2008)

Diploma in Culinary Arts - Culinary Arts - Connecticut Culinary Institute (2010)