Leading Expert in revolutionary technology
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Accomplished and results-driven professional with extensive global experience in leading commercial/business operations, including relationship building, resource allocation, and product and project management with keen focus on achievement of set vision and operational excellence. A leader in revolutionary technology applying the latest developments to expand, grow, and optimize companies.
Instrumental in establishing and managing support infrastructure for field facing teams. Adept at overseeing development of thorough market research plan to support key strategic and tactical decisions. Proven success in developing high-performance teams, defining marketing strategy, and assisting businesses to accomplish revenue and operational targets.
Proficient in aching business target via stakeholder management as well as team development and mentorship. Expert at developing and fostering customer relationships to promote retention and loyalty with forward-thinking, ultimately enhancing customer lifetime value and reducing churn. Customer-centric leader with proven entrepreneurial expertise identifying and capitalizing on business development opportunities, whilst assessing and fulfilling customer-specific requirements.
Adept at leading CRM implementation and CRM solution for Veeva, Salesforce, and IQVIA systems. Possessed in-depth knowledge of Salesforce system as well as CLM closed loop marketing. Expert in Omni-Channel Implementation across multiple organizations.
Strategic Planning & Execution
Sanofi – Bridgewater, NJ Associate Director Field Reporting
2021 – Present
Steer creation and execution of sales forecasting techniques and strategies to verify sales and sales metrics of products. Oversee and analyze competitive activity, customer, and market trends. Executed various tasks, including compiling, evaluating, and reporting sales data.
Develop map of existing business and operational procedures and deliver recommendations for areas of improvement. Serve as resource for over 300 sales associates, regional managers, and four marketing groups. Create strategies and new reports for field professionals by collaborating with stakeholders.
Assist business partner in deriving value from data reports and making informed decisions.
Grew business by delivering key metrics for sales.
Enhanced customer satisfaction and retention level by delivering exceptional services.
Improved operational efficiency and increased sales team productivity via development and implementation of tools and processes.
Sanofi – Bridgewater, NJ 2019 – 2021 Senior Project Manager
Oversaw ITS Projects by developing detailed plans with specific deadlines, delegating tasks to correct groups of people, and monitoring progress. Established timelines and oversaw completion of major project milestones. Steered development and execution of process improvements initiatives.
Held regular meetings to ensure that ITS, Operations, Legal, and Therapeutic Areas integrated new customer-facing processes across all Therapeutic Areas. Participated in the introduction of Veeva Engage. Formulated project plans and maintained project scope by using techniques to guide projects from ideation stage through implementation and maintenance stages.
Updated project scope, cost, and change management methods. Provided excellent leadership and drove ongoing improvement of BOS's project delivery process across organization.
Organized and spearheaded award winning Veeva, Veeva Vault, and Veeva Engage project
Developed and delivered award-winning sample distribution solution that engaged over 1000 customers and provided samples to new and current clients.
Planned and managed (PM) business operations throughout Covid-19 pandemic to ensure that all GENMEDS Field specialists adapted to new ways of working across businesses.
Sanofi – Bridgewater, NJ 2014 – 2019 Senior Sales Operations Manager
Coordinated with product development teams to design and deliver product capabilities that accomplish customer/market requirements. Executed strategic course of action for Veeva's customer relationship management (CRM) solutions, sampling, customer alignment, and reporting systems for the largest sales organizations. Headed sales organization's mobile support units. Led help desk team to deliver solutions to sales professionals.
Achieved savings and delivered innovative solutions for sales professionals through execution of Helpdesk vendor.
Implemented and distributed brand new hardware to over 8500 sales professionals, while leading project with budget of
$5M.
Directed full rollout of Veeva across Sanofi's largest sales force (diabetes and cardiovascular teams) to facilitate insight-
driven organization, improve execution of customer-facing activities, and streamline essential procedures.
David Sanchez – Bridgewater, NJ 2010 – 2014 Senior Business Analyst
Formulated and maintained all documentation for the "iNGSA Mobile Application" System, which consists of proprietary systems used by sales force; documentation including user and functional requirements specifications, system design specifications, requirements traceability matrices, validation and test plans and reports (authoring of test cases), operations manuals, and any and all training materials related to system. Facilitated requirements collecting sessions with business users, agency representatives, and IS staff members from Sanofi. Oversaw lifetime of system documentation, including document production and review, document storage and versioning, and gathering of signatures.
Lead and participate in requirements gathering sessions with Sanofi business users, agencies and IS personnel. Revolved issues that arise during implementation of new content and messaging delivered to the Sales Force. Developed training materials and organized training sessions for employees, including both technical and business processes, for Sales Force personnel.
Led development of new iPad Mobile Application CRM system which used by all Sanofi Sales Force for product detailing.
Collaborated with IS Lead and related project manager to determine scope, timeline, and resources to complete required documentation and development for project and enhancement initiatives such as integration of iPad Mobile Applications,
MI and iNGSA.
Bachelor of Science: Management Science General Business
Kean University – Union, NJ
Veeva Certification 2018 – 2020
