David Douglas

As an experienced technology leader specializing in all aspects of IT and Telecom infrastructure, management, and operations, I bring a wealth of expertise executing enterprise technical vision.

I have a very unique skillset due to working with multiple lines of business under a holding company for the past decade.

Let know know if you need help in your organization.

My core competencies include

Technology Operations: Expert in translating internal and external client needs into technology strategy by executing enterprise standardization, infrastructure, applications, on-prem buildout, cloud, and data center ops to achieve the client’s business initiatives.

Stakeholder Communication: Proficient in effectively engaging with stakeholders at all levels to ensure alignment and support for IT initiatives. Skilled in articulating complex technical concepts in a clear and concise manner, facilitating informed decision-making. Adept at building and maintaining strong relationships with internal and external stakeholders, fostering collaboration and trust.

Experienced in managing expectations, addressing concerns, and providing regular updates to keep all parties informed and engaged throughout project lifecycles

Unified Communications (UCaaS): Expert in architecting, deploying, and managing unified communication solutions to enhance organizational collaboration and productivity. UCaaS doesn’t just mean voice. It means harnessing all resources to deliver the best customer service possible.

Cloud Solutions (SaaS, Compute, UCaaS, CPaaS, CCaaS, XCaaS, Storage, Load Balancing): Architecting, designing, and implementing scalable cloud-based solutions that meet diverse business needs.

Vendor Procurement/Management: Negotiating and managing large private and public data, internet, voice, hosting, storage, compute, network, and telco contracts for enterprise customers.

Customer Service: Dedicated to providing top-notch support and building strong client and vendor relationships.

Project Management: Experienced in leading cross-functional teams and managing projects from inception to completion.

Disaster Recovery: Expert knowledge in designing and delivering redundant systems for enterprise business.

I am passionate about leveraging technology and existing internal IT personnel to solve business challenges by driving digital transformation. My goal is to continue advancing in the technology field, focusing on consulting and IT operations where my skills can make a significant impact.

Fundamental principles deliver wins.

Summary

Strategic IT Infrastructure leader, passionate about building the backbone of tomorrow's businesses. Sales and professional services experience honed my ability to connect with C-level stakeholders and translate their vision into reality. Fundamental principles deliver wins.

Skills

IT Strategy

Team Management

Cloud Solutions

UCaaS, CCaaS, CPaaS, CX

Network, Firewall, Security

Structured Cabling

CRM

Project Management

Business Analysis

Stakeholder Communication

Agents-AI

Power Systems and UPS

Middleware and API Integrations

Session Border Controllers

MDM

Asset Management

Enterprise Vendor Management

Professional Services

Disaster Recovery

QA/Testing

Application Planning

Call Center

Data Center Client Ops

Billing

Experience

IT Consultant | Douglas Consulting | November 2023 - Present

• Leverage expertise in enterprise IT infrastructure, Security and Telecom to deliver solutions
• Focus on problem resolution, efficiency improvements, procedures and standardization

• Led strategic design and implementation of mission-critical network services and infrastructure, overseeing team deployment of system architecture, disaster recovery, reporting, asset management and billing. 
• Successfully delivered major systems upgrades, migrations from legacy systems to cloud and premise solutions for over 100+ sites with 7 Enterprise PBXs and segregation of unregulated and regulated networks for compliance
• Played a critical role in shaping the company's IT strategy through my interactions with C-level leadership
• Facilitated IT infrastructure onboarding and decom of mergers and acquisitions in very demanding and time-sensitive environments from start to finish 
• Integrated systems with middleware, reporting, CRM software, and SaaS solutions
• Negotiated large contracts with vendors to secure cost-effective voice and network services for 1800+ employees and 30+ companies
• Streamlined systems through solutions architecting, vendor management and reduced billing, resulting in over $3.5 million in savings

• Subject Matter Expert on unified communications, including SIP, TDM, PBX, IVR, Reporting, Analytics, CRM and middleware integrations and cloud-hosted CCaaS
• Served as a liaison to internal customers, dev and engineering teams to discover new needs and architect solutions to present to C-level management and stakeholders 
• Implemented and managed international call center vendor integrations with enterprise UC, Chat, CRM, PBX and IVR services (Avaya, Interactive Intelligence, Qfinity, West IP, Cisco)
• Led QOS network quality tests for overseas EU and APAC vendor locations
• Collaborated with enterprise telco carriers (AT&T, Verizon, etc.) to ensure SLAs, KPI and 99.999% reliability
• Identified, evaluated, and recommended solutions aligned with business needs through a competitive RFP process, resulting in successful contract awards.
• Developed business, technical, and system requirements for projects (Agile and Waterfall methodologies)

• Business Analyst (Contract) | Asurion | November 2011 - April 2012
• Telecom Manager | Nations Holding Company | July 2010 - September 2011
• Sr. Telephony Engineer Lead | Midwest Technology Connection | March 2009- July 2010
• Sr. Voice Engineer – IT VOICE (Contract)| Embarq | March 2008- March 2009
• Sr. Voice Engineer (Contract) | Gentiva Health Services | December 2006- September 2007
• Account Executive/ Sales Engineer | Advanced Communication Systems, Inc. | December 2000- December 2006
• Technical Sales Account Manager | BTC, LLC | February 2004- June 2005
• Business Consultant I | Williams Communications Solutions, LLC | March 2000- December 2000
• Account Executive, CPE Division | Birch Telecom | April 1999- March 2000
• Sales Representative, Network Advisor | Sprint PCS | August 1998- March 1999
• Account Executive | Ronan Communications | April 1997- July 1998
• Telemarketing Representative | TCNS | June 1996- April 1997

Microsoft Teams, Zoom, NICE, Interactive Intelligence (Genesys), Microsoft Windows Enterprise Server, Microsoft Azure, Cisco, VMware, GoTo Connect, Nextiva, Five 9, Ring Central, Amazon AWS, Amazon Connect, AI Agents, Make, Relevance, Hubspot integrations, Close CRM, AI technologies, Outbond, Dialers, Avaya Aura (Communications Manager, AES, Contact Center, CMS, AXP, 5ESS, IP0500), Cisco Call Manager, UC, CVP, ICM, Oracle Acme Packet (SBC, EBC, EOM), Poly, Yealink, Meraki, Juniper, Palo Alto, Fortinet, Trend Micro, SD-WAN, MPLS, Verizon (VEC, TFNM, IPTF, DNM), Qfinity, ATT (RouteIt, IPTF, VDNA), SalesForce, MDM-Mobile Device Management (IBM MaaS360, Ivanti, Lookout, Airwatch, SAP), Verizon Enterprise Wireless, Berison Enterprise Center, ATT Wireless, Apple, Android, Cradlepoint, Wilson, HP – Hewlett Packard, Dell, APC UPS, Ubiquiti, SonicWall, VPLS SD-WAN, Cisco endpoints, ATT VDNA Cloud, West IP Cloud Contact Center, Mitel Connect, MiVoice, ShoreTel, Panasonic, Samsung, Dash, Polycom, Nortel (81c, 61c, Option 11c, Symposium, CC), NEC, Siemens, Rolm, Toshiba, Comdial, Inter-tel, Iwatsu, ITT, BES-Blackberry Enterprise Server, Octel, 3Com, Linux, ESIx, vSphere, Unix, Sun Microsystems, etc.

Protocols and codecs: WAN, ISDN, BRI, PRI, POTS, TCP/IP, OSI Model, WebRTC, VP8, VP9, DiffServ, SATIN, SILK, AAC, OPUS, SIP, H.323, RTP, RTCP, UDP, SRTP, MGCP, SDP, SCCP, AES, H.264, AV1, G.711, G.722, G.729, SPEEX, AMR-WB, etc.

I went to 2 years of college and then started selling key and PBX systems.