Enterprise IT Infrastructure Director
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As an experienced technology leader specializing in all aspects of IT and Telecom infrastructure, management, and operations, I bring a wealth of expertise executing enterprise technical vision.
I have a very unique skillset due to working with multiple lines of business under a holding company for the past decade.
Let know know if you need help in your organization.
Technology Operations: Expert in translating internal and external client needs into technology strategy by executing enterprise standardization, infrastructure, applications, on-prem buildout, cloud, and data center ops to achieve the client’s business initiatives.
Stakeholder Communication: Proficient in effectively engaging with stakeholders at all levels to ensure alignment and support for IT initiatives. Skilled in articulating complex technical concepts in a clear and concise manner, facilitating informed decision-making. Adept at building and maintaining strong relationships with internal and external stakeholders, fostering collaboration and trust.
Experienced in managing expectations, addressing concerns, and providing regular updates to keep all parties informed and engaged throughout project lifecycles
Unified Communications (UCaaS): Expert in architecting, deploying, and managing unified communication solutions to enhance organizational collaboration and productivity. UCaaS doesn’t just mean voice. It means harnessing all resources to deliver the best customer service possible.
Cloud Solutions (SaaS, Compute, UCaaS, CPaaS, CCaaS, XCaaS, Storage, Load Balancing): Architecting, designing, and implementing scalable cloud-based solutions that meet diverse business needs.
Vendor Procurement/Management: Negotiating and managing large private and public data, internet, voice, hosting, storage, compute, network, and telco contracts for enterprise customers.
Customer Service: Dedicated to providing top-notch support and building strong client and vendor relationships.
Project Management: Experienced in leading cross-functional teams and managing projects from inception to completion.
Disaster Recovery: Expert knowledge in designing and delivering redundant systems for enterprise business.
I am passionate about leveraging technology and existing internal IT personnel to solve business challenges by driving digital transformation. My goal is to continue advancing in the technology field, focusing on consulting and IT operations where my skills can make a significant impact.
Fundamental principles deliver wins.
Strategic IT Infrastructure leader, passionate about building the backbone of tomorrow's businesses. Sales and professional services experience honed my ability to connect with C-level stakeholders and translate their vision into reality. Fundamental principles deliver wins.
UCaaS, CCaaS, CPaaS, CX
Network, Firewall, Security
Agents-AI
IT Consultant | Douglas Consulting | November 2023 - Present
Microsoft Teams, Zoom, NICE, Interactive Intelligence (Genesys), Microsoft Windows Enterprise Server, Microsoft Azure, Cisco, VMware, GoTo Connect, Nextiva, Five 9, Ring Central, Amazon AWS, Amazon Connect, AI Agents, Make, Relevance, Hubspot integrations, Close CRM, AI technologies, Outbond, Dialers, Avaya Aura (Communications Manager, AES, Contact Center, CMS, AXP, 5ESS, IP0500), Cisco Call Manager, UC, CVP, ICM, Oracle Acme Packet (SBC, EBC, EOM), Poly, Yealink, Meraki, Juniper, Palo Alto, Fortinet, Trend Micro, SD-WAN, MPLS, Verizon (VEC, TFNM, IPTF, DNM), Qfinity, ATT (RouteIt, IPTF, VDNA), SalesForce, MDM-Mobile Device Management (IBM MaaS360, Ivanti, Lookout, Airwatch, SAP), Verizon Enterprise Wireless, Berison Enterprise Center, ATT Wireless, Apple, Android, Cradlepoint, Wilson, HP – Hewlett Packard, Dell, APC UPS, Ubiquiti, SonicWall, VPLS SD-WAN, Cisco endpoints, ATT VDNA Cloud, West IP Cloud Contact Center, Mitel Connect, MiVoice, ShoreTel, Panasonic, Samsung, Dash, Polycom, Nortel (81c, 61c, Option 11c, Symposium, CC), NEC, Siemens, Rolm, Toshiba, Comdial, Inter-tel, Iwatsu, ITT, BES-Blackberry Enterprise Server, Octel, 3Com, Linux, ESIx, vSphere, Unix, Sun Microsystems, etc.
Protocols and codecs: WAN, ISDN, BRI, PRI, POTS, TCP/IP, OSI Model, WebRTC, VP8, VP9, DiffServ, SATIN, SILK, AAC, OPUS, SIP, H.323, RTP, RTCP, UDP, SRTP, MGCP, SDP, SCCP, AES, H.264, AV1, G.711, G.722, G.729, SPEEX, AMR-WB, etc.
I went to 2 years of college and then started selling key and PBX systems.
