Customer Service Representative - AAA - Remote
(2025-07)
- Serve as the primary point of contact for members, assisting with inquiries, policy information, and service requests.
- Build rapport with clients, understanding their needs and providing tailored solutions.
- Guide members through processes and paperwork, ensuring clarity and completion.
- Maintain accurate records of member interactions and follow-ups using internal systems.
- Collaborate with team members to meet departmental goals and ensure high member satisfaction.
EVS Dispatcher - Mountain View Hospital
(2022-03 - 2024-11)
- Coordinated and dispatched EVS staff using hospital task tracking systems.
- Prioritized urgent cleaning requests and maintained service logs.
- Supported infection control by ensuring timely, thorough room turnover.
- Communicated professionally with patients, families, and staff in a fast-paced care environment.
- Gained familiarity with hospital operations, patient care environments, and emergency protocols.
Assistant Manager - Arco AMPM
(2018-07 - 2022-03)
- Supervised daily operations of the store, ensuring smooth workflow and excellent customer service.
- Managed inventory, placed orders, and handled merchandising to meet store sales goals.
- Led a team of employees, providing training, scheduling, and performance feedback to ensure high customer satisfaction and productivity.
- Processed financial transactions, cash handling, and maintained records of sales.
25Q (Multichannel Transmission Systems Operator-Maintainer) - U.S. Army
(2014-01 - 2020-12)
- Operated and maintained secure communication equipment, ensuring efficient and reliable transmission of critical information across multiple channels.
- Responsible for the installation, configuration, and troubleshooting of communication systems and networks.
- Conducted maintenance and repairs on radio, satellite, and other communication equipment, ensuring high operational readiness.
- Trained and mentored junior soldiers, ensuring their proficiency in communication equipment and procedures.
- Collaborated with team members to provide secure communication for military operations and exercises.
