Registrar Service Specialist - Galen College of Nursing – HCA - Houston, TX
(2025-11)
- Registration Assistance: including verifying all pre-requisite/co-requisite rules are met.
- Registering students who are repeating.
- Assist students with all questions.
- Assist students with schedule adjustments during the add/drop period or at other times in the term as needed.
- Monitor clinical compliance, contacting students who are non-compliant and working with them to get all required documentation uploaded and approved so they can register and participate in courses with clinical components.
- Provide timely notification to students of changes to their status with the College. This would include probation and dismissals.
- Contact and meet with students on a routine basis regarding attendance, performance, and progression in the program, documenting all student interactions in the Student Information System of Record.
- Work with and assist other functional teams to meet the needs of students.
- Assist Readmission Staff with processing readmission students.
- Assist Bursars and Financial Aid departments with the retrieval of information as needed.
- Provide professional assistance and support to the Academic Leadership of the campus.
- Assist in the pulling of reports relative to student enrollment, registration, attendance, grades, and other information that they might require from Academic Records.
- Retrieving information from the SIS, Immunization tracking system, background checks, drug screens, etc.
- Assist in the coordination of work with the Student Experience personnel to ensure that students are receiving the assistance and resources needed to be successful.
- Relay information to the Campus Registrar, comments/complaints received from the students, so the campus may address situations as they arise.
- Work with Campus Registrar to ensure all daily, weekly, and term projects are completed on a timely basis.
- Assure compliance with all policies and procedures as outlined in the Student Catalog, Faculty Handbook, and the College Policy & Procedure Manual, at the campus level.
- Support College/Campus goals and contribute to the attainment of goals outlined for the campus.
- Perform other tasks as assigned by the Campus Registrar.
Administrative Assistant - Texas Department of Family and Protective Services - Houston, TX
(2025-01 - 2025-10)
- Routinely interact with DFPS staff, families within my department's caseloads, and the public heavily to complete complex tasks.
- Greet numerous visitors and respond to various inquiries.
- Prepare and maintain statistical reports, leave and personnel records, case-control systems, case records, and related files for the unit.
- Time entry via CAPPS
- Type various types of correspondence, forms, narratives, travel vouchers, meeting notes, performance evaluations, various tracking tools, and other documents to support the work of the unit's caseworkers.
- Providing information and making referrals to community resources
- Assisting with CWOP (Children Without Placement) supervision
- Complete authorizations, schedule appointments/meetings, and contact clients for various services
Customer Service Advocate - Texas Children's Health Plan - Houston, TX
(2024-05 - 2024-05)
- Answered incoming calls to schedule appointments
- Answered incoming calls about general health plan questions
- Attached medical service referrals to the appropriate scheduled appointment
- Update demographic information
- Register new patients
- Educated the patient on financial responsibility and how to make payment(s)
Office Administrative Manager - Raw Way Concrete and Sawing LLC - Houston, TX
(2022-09 - 2024-12)
- Guiding the organization's activities
- Identifying opportunities to improve a business's policies or objectives
- Ensuring a company is operating securely and effectively
- Preparing and reviewing operational reports
- Leading and/or participating in meetings
- Assisting managers in compiling annual budget information and reports
- Maintaining all policies and procedures manuals
- Hiring and training administrative staff
- Delegating tasks to administrative assistants
- Creating personnel folders for new hires
- Monitoring and projecting staffing needs
- Overseeing department budget planning and development
- Managing and maintaining all department databases
- Performing clerical accounting and general office duties as needed
- Developing strong relationships with cross-functional teams and departments
- Day-to-day operations to include scheduling estimates, sending quotes, and contracts
- Collecting and posting payments
- Referring unpaid accounts to collections
- Ordering supplies, hosting meetings with staff, and clientele
- Processing payroll weekly for all employees
- Job walks, inspections, and posted projected monthly goals
Department Support Specialist Administration - Kelsey-Seybold Clinic - Houston, TX
(2021-06 - 2022-10)
- Surgery Scheduling for Orthopedics and Gastroenterology
- Insurance verification via online sources and phone
- Prior authorization of office visits and surgeries, both in-office and outpatient
- Inpatient hospital stay preparation
- Heavy Financial counseling to include pre-op collections for physicians, posting payments
- Daily, weekly, and monthly batching and charge entry submission via EPIC
- Direct report to the Clinic Administrator and Nurse Supervisor to ensure all clinical staff needs are met
- Analyze eligibility data from multiple system applications to ensure accurate maximum collections/inventory control.
- Payroll maintenance of 116 staff members via Kronos (time entry, errors, missed, TOR approval/denial)
- Currently supporting 20 physicians in many areas, including TOR, schedule maintenance (hold, access, and closures), and Master schedule allocation for new providers or providers seeking changes to the current schedule.
- Weekly nursing schedule development/implementation to include per diem staffing
- Submission of critical issues to our risk department (Code blue/orange, close calls)
- Schedule interviews for ambulatory staff, and fulfill onboarding tasks (Timecard access via Kronos/Lawson, Epic Access, Cisco phone system, Nursing schedule, Log tag Analyzer, etc.).
- Ensure top-tier customer satisfaction upon patient interaction to leave a favorable impression/commitment to their care.
- Quarterly safety checklist for all 13 specialties, including lab, pharmacy, and radiology.
- Monitor phone stats via Cisco Finesse, assign phone attributes for a primary role, and when cross-training or working in other areas.
- Many other duties as assigned daily
Financial Clearance Associate-Contingency Program - MD Anderson Cancer Center - Houston, TX
(2019-08 - 2021-06)
- Conduct all financial clearance activities professionally and courteously while working with the patient, physicians, payor(s), managed care, and my teammates via e-mail request and dedicated work queue.
- Work collaboratively with Patient Access to ensure all demographics and insurance are accurate in the system to verify insurance and financial clearance for incoming patients properly.
- Timely management of work queues for cases requiring prior authorization and direct payor or third-party vendor approval to ensure no scheduling conflicts arise.
- Provide heavy financial counseling to patients, which includes reviewing cost estimates, calculating patient cost sharing, providing information about payment plan options, and reviewing to see if the patient qualifies for any financial assistance.
- Escalate any issues to leadership, coordinators, or managed care liaisons when unable to resolve financially clear issues or when an unforeseen problem arises, and thoroughly document in the patient's account.
Patient Access Representative III-Interventional Radiology Hospital Scheduling - Memorial Hermann Health System - Houston, TX
(2019-02 - 2019-05)
- Research and correct accounts as required
- Monitor, review, and resolve patient hospital appointments on assigned reports
- Ensure safe care to patients, staff, and visitors, adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, productivity, and quality of service.
- Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.
Managing Partner - ABR Concrete and More - Houston, TX
(2016-04 - 2022-08)
- Established a need and developed a strategy to compete in residential and small retail venue construction.
- Defined and implemented company objectives, visions, and goals by marketing, building relationships with prospective clients, and producing what the client requested.
- Reviewed plans and specs during the bidding period.
- Performed regular job site observations to ensure that quality, time management, and safety of the project were taken into consideration.
