Deangelo Powers

Customer Service Rep

Talent

SavannahMember since July 21, 2026

Microsoft Office suite programsCommunication skillsAbility to converse comfortably with individuals from all social backgroundsOrganizational skillsPatienceAnalytical and problem-solving skillsAbility to work in a team environmentCustomer service skillsWindowsLinuxMac OSXInterpersonal abilitiesAbility to organize and manage multiple priorities at once

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Microsoft Office suite programsCommunication skillsAbility to converse comfortably with individuals from all social backgroundsOrganizational skillsPatience

About

I am seeking a position that will utilize my skills and offer professional growth while being flexible, resourceful, and innovative. To provide beneficial assets to your esteemed organization as an active member.

Experience

Customer Service Rep at Concentrix (2022-10 – Present)

Research information to answer customer technical inquiries.
Calm angry callers, repaired trust, and located resources for problem resolution.
Document all call information per standard operating procedures.
Explain technical troubleshooting and key control options.
Resolve customer complaints with a helpful attitude.
Deliver outstanding customer service by exceeding customer expectations.
Communicate resolutions to customers via email, web chat, and phone support.
Inform customers of products and promotions.
Quickly answer customer inquiries in a friendly and courteous manner.
Process credit card payments.

Customer Service Rep 2 at Football Fanatics (2020-02 – 2022-10)

Resolved and worked through escalated and complex customer issues.
Calmed angry callers, repaired trust, and located resources for problem resolution.
Communicated resolutions about calls to colleagues and customers.
Navigated multiple computer systems, applications, and utilized search tools to find information.
Documented all call information per standard operating procedures.
Worked effectively in a structured but flexible, adaptable, and changing, call center environment.
Explained account payment and settlement options.
Resolved customer complaints with a helpful attitude.
Issued refunds, and credits when necessary.
Delivered outstanding customer service by exceeding customer expectations.

Customer Service Rep 1 at Football Fanatics (2019-10 – 2020-02)

Technical Support Rep at Computer Etc (2015-08 – 2019-10)

Resolved and worked through general customer issues.
Provided information about services.
Works in a fast-paced call center environment taking inbound phone calls back-to-back.
Resolved and worked through escalated and complex customer issues.
Calmed angry callers, repaired trust, and located resources for problem resolution.
Communicated resolutions about calls to customers.
Navigated multiple computer systems, applications, and utilized search tools to find information.
Evaluates and makes decisions regarding exceptions to payment plan and fees.