Deanna Flaherty

Customer experience and operations professional with 20+ years of experience spanning customer care, client relations, quality control, business ownership, education leadership, event planning, and administrative support. Experienced in Salesforce/CRM, case management, payment processing, customer issue resolution, scheduling, event coordination, program administration, marketing support, and relationship management. Known for professionalism, organization, adaptability, strong communication, problem-solving, and remaining calm in high-volume environments.

Customer Care Agent - VARSITY SPIRIT

(2025-01 - 2026-09)

• Provided high-volume customer support while managing cases, payments, account questions, follow-ups, and competing priorities.
• Utilized Salesforce/CRM to document interactions, manage cases, track follow-ups, and maintain accurate customer information.
• Resolved customer concerns professionally while collaborating with leadership and team members to coordinate solutions.
• Maintained accuracy, professionalism, and composure during peak-volume periods and time-sensitive transactions.

Director, Afterschool Program - HOPE HILL ELEMENTARY

(2022-01 - 2024-12)

• Directed daily program operations, schedules, staffing, activities, events, materials, and logistics.
• Coordinated communication among parents, students, teachers, administrators, and program stakeholders.
• Managed multiple priorities, resolved operational issues, and adapted quickly to changing needs.

First Grade Paraprofessional - HOPE HILL ELEMENTARY

(2022-01 - 2025-12)

• Supported daily classroom operations, scheduling, communication, organization, and student needs.
• Collaborated with teachers, administrators, students, and families while managing changing priorities.

Personal Assistant / Marketing & Customer Relations - RENOWNED ATLANTA ARTIST

(2019-01 - 2023-12)

• Coordinated schedules, events, meetings, appearances, communications, vendors, clients, and professional engagements.
• Supported marketing, promotional activities, client relationships, logistics, and administrative operations.
• Served as a professional point of contact while handling sensitive information with discretion.

Quality Control & Customer Care - CREATIVE MOVEMENT AND DANCE - Atlanta, GA

(2014-01 - 2022-12)

• Managed customer relationships, service concerns, follow-up, scheduling, communications, and quality-control responsibilities.
• Supported programs, events, business operations, and process improvements designed to strengthen customer satisfaction.

Flight Attendant - DELTA AIR LINES

(2013-01 - 2014-12)

• Delivered exceptional customer service in a highly regulated, fast-paced environment.
• Developed strong communication, conflict resolution, teamwork, problem-solving, and situational-awareness skills.

Owner & Director - HOUSE OF TALENT PERFORMING ARTS STUDIO

(2005-01 - 2013-12)

• Founded and operated a customer-focused performing arts business overseeing operations, marketing, scheduling, events, programming, staffing, administration, finances, and customer relationships.
• Built strong relationships with customers, families, instructors, vendors, and community partners while coordinating programs and large-scale events.

Bachelor of Fine Arts - Marketing & Finance - UNIVERSITY OF MEMPHIS