Deanne Goss

Operations professional with 20+ years of experience managing customer-facing workflows, logistics coordination, documentation systems, and execution-heavy operational environments. Known for stepping into high-volume, high-pressure situations and creating structure, clarity, and follow-through where none previously existed. Strong written communicator with a consistent track record of owning loose ends, resolving issues quickly, and improving systems to keep operations moving smoothly.

Operations & Executive Support Coordinator (Project-Based) - Leader One

(2022-01)

Provide operational and systems support in a fast-moving, founder-led environment focused on execution, structure, and workflow clarity.

• Manage scheduling, coordination, and operational workflows across multiple priorities to ensure execution stays on track
• Develop and maintain internal systems, workflows, and documentation to improve clarity and efficiency
• Contribute to SOP design and process improvements supporting scalable operations
• Track tasks, deadlines, and deliverables to ensure consistent follow-through across initiatives
• Provide hands-on operational support in a fast-moving environment, leveraging AI tools to improve workflow efficiency, communication, and execution speed

Operations Manager / Client Service - Quantum Diagnostics Lab

(2020-01 - 2022-12)

Launched and scaled end-to-end COVID testing operations, building systems, teams, and workflows to deliver accurate results under high-volume, time-sensitive conditions during the COVID-19 pandemic.

• Built end-to-end operational systems including workflows, SOPs, and handoffs to improve throughput, reduce errors, and maintain execution flow
• Managed IMS (Inventory Management System) alongside spreadsheet-based tracking to monitor, allocate, and control critical testing supplies during global shortages, ensuring uninterrupted operations
• Developed internal tracking systems using IMS + spreadsheets to assign, schedule, and coordinate drivers to daily pickup locations based on route timing and operational demand
• Coordinated logistics including daily routes, pickup schedules, supply readiness, and lab handoffs to maintain consistent operational flow
• Managed and supported field teams including couriers, data-entry staff, and phlebotomists, setting daily execution standards and ensuring accountability
• Resolved client service and workflow issues with clear ownership and rapid follow-through to protect operational continuity and customer trust
• Built reporting systems tracking volume, turnaround time, and accuracy to ensure operational visibility and performance accountability
• Managed contractor reporting and payment accuracy to ensure clean operational and financial records

Branch Manager | Lending Specialist | Financial Center Lending Specialist - Bank of America | Supreme Lending

(2017-01 - 2020-12)

High-volume lending operations role focused on managing end-to-end transaction workflows, client communication, and documentation accuracy in a fast-paced financial environment.

• Managed end-to-end transaction workflows from application through completion across high-volume, time-sensitive environments
• Coordinated clients, internal teams, and third-party stakeholders to ensure smooth, accurate progression of active transactions
• Ensured completeness and accuracy of documentation under strict deadlines to prevent delays in execution
• Resolved workflow breakdowns and documentation issues to maintain momentum and keep transactions moving forward
• Served as primary communication point for clients, providing clarity, updates, and issue resolution throughout the process
• Oversaw branch-level operations at Supreme Lending, managing workflow coordination, communication flow, and execution across multiple concurrent files

Bookkeeper / Accounting & Operations Support - Freedom Business Solutions

(2015-01 - 2017-12)

Bookkeeping and operations support role providing financial record management, vendor coordination, and administrative execution across multiple small business clients.

• Managed bookkeeping operations including accounts payable, accounts receivable, and transaction tracking
• Maintained financial records and reporting using QuickBooks and spreadsheet systems
• Coordinated vendor communication and purchasing support to ensure operational continuity
• Processed payroll and supported administrative workflows across multiple small business clients
• Maintained organized documentation systems to ensure accuracy, traceability, and reporting clarity

Bachelor of Business Administration (BBA) - Marketing - Baylor University – Hankamer School of Business