Debbie Troccia

Dedicated home care professional with over 40 years of experience in home care operations, staffing coordination, client relations, and after-hours management. Proven ability to manage high call volumes, resolve urgent staffing challenges, coordinate caregiver schedules, and provide exceptional support to clients, families, and caregivers. Recognized for professionalism, sound judgment, strong communication skills, and the ability to remain calm under pressure.

Seeking a remote position where extensive operational experience and commitment to exceptional service will contribute to a high-performing team.

Remote On-Call Coordinator - Maxim Healthcare Services - Remote

(2019-04)

Provide after-hours operational support for multiple branch offices, ensuring uninterrupted home care services outside normal business hours.

• Serve as the primary point of contact for clients, caregivers, referral sources, and field staff during evenings, nights, weekends, and holidays.
• Coordinate after-hours operations for multiple branch offices simultaneously while balancing competing priorities and ensuring timely resolution of staffing and client needs.
• Coordinate emergency staffing by locating qualified caregivers to fill open shifts while maintaining continuity of client care.
• Communicate schedule changes promptly with clients, families, caregivers, and branch personnel.
• Resolve urgent client concerns while maintaining professionalism and exceptional customer service.
• Prioritize multiple simultaneous calls and make independent decisions in a fast-paced environment.
• Maintain accurate documentation of all after-hours activity and prepare comprehensive reports for branch management.
• Collaborate with multiple offices while ensuring agency policies and procedures are followed.
• Build positive relationships with clients and caregivers through compassionate, solution-focused communication.

Home Care Supervisor | Staffing Coordinator | Office Coordinator | Caregiver - Various Home Care Agencies

(2019-04)

• Staff scheduling and coordination
• Client admissions and service coordination
• Caregiver recruitment and support
• Customer service and conflict resolution
• Office administration
• Documentation and compliance
• Problem solving and crisis management
• Building strong relationships with clients and families