Jennifer Renna

Operations and client success professional with experience managing membership-based wellness businesses, leading teams, driving revenue growth, and improving customer retention. Skilled in CRM systems, business operations, marketing initiatives, and customer experience strategy. Brings earlier career experience in software development and database systems, offering a unique combination of technical and business operations expertise.

Restaurant Manager - Cafe Nelo - Bronxville, NY

(2026-03)

• Oversee front-of-house operations and guest experience in a fast-paced restaurant environment
• Coordinate communication between hosts, servers, bartenders, and kitchen staff to maintain efficient service flow
• Assist with opening and closing procedures, operational support, and day-to-day floor management
• Resolve guest concerns professionally while maintaining a positive dining experience
• Support team operations during high-volume shifts with strong multitasking and leadership skills
• Build rapport with guests and contributed to a welcoming, energetic atmosphere

General Manager - YogaSix - Mount Kisco, NY

(2026-01)

• Manage daily operations of a membership-based wellness studio including revenue tracking, membership sales, retention strategy, and staff management
• Oversee CRM system (ClubReady) for memberships, lead tracking, reporting, and client communication
• Lead marketing initiatives, community events, and partnerships to drive new member acquisition
• Hire, train, schedule, and supervise staff and instructors
• Monitor studio performance including attendance, retention, and monthly revenue goals
• Implement operational processes to improve customer experience and studio efficiency
• Responsible for studio revenue performance, membership growth, and retention

Spa Manager - The Formula Medspa - Rye, NY

(2023-06 - 2026-01)

• Managed daily operations including scheduling, staffing, inventory, and client services
• Led team training on customer service, retail sales, and client retention strategies
• Coordinated marketing events and community outreach initiatives
• Maintained vendor relationships and inventory management
• Improved operational workflows and client experience processes

Wellness Advisor (Part-Time) - YogaSix - Eastchester, NY

(2021-12 - 2023-06)

• Converted prospective clients into memberships and managed client accounts using CRM system
• Assisted with studio operations, events, retail, and customer experience
• Helped plan marketing events and community partnerships
• Trained new staff and supported studio operations and reporting

Senior Consultant - Compuware Corporation

Developed database and reporting applications for client organizations including law enforcement systems. Worked with Oracle databases, Crystal Reports, VBScript, and HTML.

Senior Software Developer - FitLinxx

Developed software for fitness kiosks and rehabilitation tools used in health clubs and physical therapy environments. Worked with SQL, Visual Basic, Crystal Reports, and Microsoft Access.

Senior Consultant - Maxim Group

Designed automation tools for financial account tracking and internal systems using Visual Basic and Microsoft Access databases. Worked on Chase Bank and American Express projects.

Software Developer - AT&T

Developed telecom planning and billing systems using Visual Basic, Oracle, and UNIX. Served as lead programmer on national planning and customer connectivity systems.

Certified Personal Trainer - New York Sports Club

Medical Assistant - Larchmont Dermatology

Office Assistant - Alarm Specialist Inc

Teacher Aide & Substitute Teacher - The Chapel School

Office Assistant, Disability Services - Fordham University

B.S. - Computer Science / Mathematics - Manhattan College