Deborah Chinagorom
Customer Service Professional with 7+ years of experience in banking, fintech, logistics, and retail
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About
Customer Service Professional with 7+ years of experience in banking, fintech, logistics, and retail. Proven expertise in complaint resolution, customer satisfaction (97–99%), and process improvement. Adept at managing high-volume interactions across voice, email, chat, and social media in remote-friendly environments. Skilled in CRM systems, regulatory compliance, and team collaboration. Seeking part-time or full-time remote opportunities in customer support, data entry, or digital operations.
Experience
Compliant Resolution Executive at Smartcash Payment Service Bank (2024-04 – 2026-05)
- Led complaint handling across multi-channel platforms, achieving faster resolution times.
- Designed SOPs that reduced repeat complaints and improved customer satisfaction.
- Collaborated with product, operations, and legal teams on complex cases.
- Conducted UAT for new fintech products, ensuring smooth deployment.
Issue Resolution Officer at Sendbox Software Technologies (2023-09 – 2024-04)
- Resolved customer issues within SLAs, achieving 99% ticket close-up rate.
- Built and maintained a knowledge base for consistent solutions.
- Produced weekly/monthly reports on customer trends and KPIs.
Contact Centre Agent at First City Monument Bank (FCMB) (2021-06 – 2023-09)
- Managed high-volume customer interactions across calls, email, and WhatsApp.
- Achieved 97% satisfaction and 99% complaint close-up rate.
- Supported marketing and sales planning through demand forecasting.
Sales Manager / Head of Operations at Stylenest Int'l (2018-09 – 2021-04)
- Oversaw operations including sales, customer service, and staff management.
- Expanded brand reach through exhibitions and digital engagement.
Education
Bsc in Office Technology & Management – HEGT University (2026-09)
ND in Office Technology & Management – Lagos State Polytechnic (2018-09)
