Dee Dee Scoville

Delivered customer service via phone, email, portal, and in person Reviewed, verified, and processed documentation Coordinated with participants and landlords for Housing Choice Voucher verifications

Occupancy Specialist - Lorain Metropolitan Housing Authority - Lorain, Ohio

(2022-01 - 2025-01)

• Delivered customer service via phone, email, portal, and in person
• Reviewed, verified, and processed documentation
• Coordinated with participants and landlords for Housing Choice Voucher verifications
• Gathered authorizations and maintained eligibility files
• Conducted appointments and orientations for families
• Supported and trained colleagues as needed
• Explained LMHA policies, HUD regulations, and provided guidance to elderly and disabled populations
• Used Yardi, Rent Café, Tenmast, and Elevate platforms
• Submitted IT support requests when required

Office Administrator - A Touch of Class Auto, Inc.

(2021-01 - 2022-01)

• Oversaw daily operations for efficiency
• Managed Yelp inquiries
• Reconciled and recorded receipts
• Filed incoming mail
• Delivered premium customer service
• Entered data and scheduled appointments
• Coordinated with insurance, rental, and vendors
• Compiled status reports from technician input
• Documented insurance photos
• Scheduled vehicle estimates, intake, and exit
• Verified customer and insurance information
• Secured necessary authorizations

Eligibility Specialist - Cuyahoga Metropolitan Housing Authority

(2021-01 - 2021-12)

• Proficient in Yardi and Rent Cafe portal operations
• Assessed applicant eligibility for HCVP in Elite database; certified or denied accordingly
• Conducted in-person interviews and provided exemplary customer service to walk-in lobby applicants
• Managed processing, logging, and filing of incoming mail
• Generated and distributed HCVP vouchers
• Evaluated, processed, and calculated documentation submitted by applicants
• Entered and maintained data with accuracy

Program Administrator - Cleveland Furniture Bank

(2015-01 - 2019-01)

• Created and launched new programs while determining participant eligibility
• Led monthly orientations and trained new agency contacts
• Supervised and provided guidance to the Administrative Assistant
• Managed overall daily operations of the program
• Recruited new organizations to grow the network of Partner Agencies and maintained contract records
• Resolved staff and client issues by deescalating conflicts and finding solutions
• Built and sustained strong relationships with Partner Agencies and their case managers
• Oversaw all billing activities, including collection efforts
• Scheduled client appointments and handled inquiries and complaints
• Delivered effective customer support and solutions to agencies and clients
• Verified information accuracy, processed data, and ensured timely follow-up
• Informed agencies about program changes and supported them through transitions

Outreach Facilitator - The Centers for Families and Children

(1999-01 - 2015-01)

• Built relationships with CDJFS to expedite county entitlements for families.
• Started SNAP and Medicaid enrollment and coordinated follow-up with CDJFS.
• Led outreach and support services for 700 families.
• Helped clients set and reach daily and short-term goals.
• Facilitated client referrals to essential social services.
• Verified documentation during intake, outreach, and referral.
• Ensured center's compliance with HIPAA regulations.
• Networked in the community to expand resources.
• Managed eligibility processes for special programs.
• Supervised and trained volunteers in food distribution intake.

Associate of Arts - Cuyahoga Community College