Dee Patel

Results-driven Operations and Business Growth Executive with more than eight years of leadership experience in hospitality, retail, and customer service industries. Proven ability to launch businesses from the ground up, drive revenue growth, optimize operations, and build high-performing teams. Experienced in developing scalable systems, implementing standard operating procedures, and creating self-sustaining organizations that allow remote management while maintaining exceptional customer satisfaction and financial performance.

Passionate about strategic growth, operational excellence, and continuous improvement.

General Manager at Single Malt Cigar Bar by Rocky Patel (2026-01 – Present)

Led the complete startup and launch of the business from an empty location into a successful premium cigar lounge and hospitality venue.

• Designed and implemented all operational systems including staffing, hiring, training programs, scheduling, inventory management, purchasing, vendor relationships, and customer service standards.
• Built scalable operating procedures that continue to support consistent business growth and operational excellence.
• Developed marketing initiatives and guest engagement strategies that continue driving increasing daily sales and repeat business.
• Managed budgeting, financial performance, compliance, purchasing, and overall business operations.
• Created a culture centered around hospitality, accountability, and exceptional customer experience.

General Manager at Sleep Inn (2022-07 – Present)

Increased overall business performance by approximately 30–40% through strategic leadership, operational improvements, and sales-focused initiatives.

• Implemented systems and procedures that allow the property to operate efficiently under remote management while maintaining high guest satisfaction.
• Shifted management focuses on sales growth, business development, and market expansion by creating self-sustaining operational processes.
• Managed hotel operations, including budgeting, labor management, staffing, forecasting, guest satisfaction, and financial performance.
• Trained and developed team members while improving accountability and operational consistency.

Front Desk Manager at Quality Inn (2018-10 – 2022-06)

• Supervised front desk operations and staff training.
• Managed reservations, customer service, and daily reporting.
• Improved operational consistency and guest satisfaction.

Front Desk Manager at Holiday Inn Express (2018-10 – 2020-01)

• Led front desk operations and guest services.
• Handled scheduling, cash management, and customer relations.

Sales Team Lead / Stock Manager / Sales Associate at Retail Experience (2017 – 2019)

• Led sales initiatives, inventory management, and customer service.
• Coached team members and supported daily store operations.

Bachelor of Integrative Studies in Business Administration and Management – Murray State University (2023 – 2024)

Bachelor of Engineering in Mechanical Engineering – Tennessee Technological University (2019 – 2021)

Associate of Science in Mechanical Engineering – Volunteer State Community College (2017 – 2019)