Deedee Volp

Organized and detail-oriented professional with 5+ years of experience in patient care coordination, scheduling, and EMR management. Proven ability to facilitate patient intakes, manage medical records, and coordinate referrals. Skilled in providing excellent customer service and ensuring HIPAA compliance. Eager to leverage expertise in patient support and administrative efficiency to optimize the company's goals.

BHT ll at Daymark Recovery Center (2026-01 – Present)

• Facilitated patient intakes, recorded vital signs, and managed medical record documentation.
• Coordinated patient referrals and conducted urine drug screening (UDS) checks.
• Managed patient check-in procedures and monitored patient activities.
• Authored progress notes and chair notes, and performed physical health screenings.

Mental Health Technician at Cape Fear Valley Medical Center (2023-01 – 2025-09)

• Executed patient intakes, monitored vital signs, and scheduled appointments.
• Ensured continuous patient observation through 15-minute checks.
• Managed multiple phone lines and provided direct patient monitoring.
• Processed incoming and outgoing faxes, utilized Electronic Medical Records (EMR) system, and maintained strict HIPAA compliance.
• Delivered excellent customer service, performed data entry, and applied knowledge of medical terminology.

Mental Health Technician/substance abuse/CNA at Central Carolina Hospital (2022-06 – 2023-01)

• Supervised substance abuse patients, performing 15-minute checks, facilitating group sessions, and monitoring vital signs and blood glucose levels.
• Provided customer service, operated the EMR system, ensured HIPAA compliance, performed data entry, and utilized medical terminology.

Substance abuse worker/CNA/Mental health at UNC Health (2022-06 – 2022-12)

• Monitored patients in substance abuse programs, conducting 15-minute checks, leading group sessions, and administering vital sign assessments and intakes.
• Maintained proficiency in EMR systems, HIPAA compliance, medical terminology, and data entry.

COVID-19 Screener at LHI (2021-09 – 2022-01)

• Administered COVID-19 screenings for testing appointments, managing check-ins and check-outs.
• Ensured HIPAA compliance, utilized EMR systems, and applied knowledge of medical terminology and data entry.

Mental Health Technician (MHT)/NA at Southeastern Regional Medical Center (2020-07 – 2021-05)

• Conducted patient assessments and monitored patient activities, performing 15-minute checks and vital sign measurements.
• Facilitated group sessions, assisted with daily living activities, and applied knowledge of medical terminology, data entry, HIPAA compliance, and EMR systems.
• Leveraged strong customer service skills.

Mental Health Technician at Vidant Health (2019-10 – 2020-07)

• Oversaw patient activities, monitored vital signs, and led group sessions.
• Proficiently used EMR systems, maintained HIPAA compliance, and provided customer service.
• Managed data entry, faxing, and applied knowledge of medical terminology.

Certified Nursing Assistant/mental health at THE ARORA GROUP (2016-08 – 2019-10)

• Recorded vital signs, monitored patient activities, and documented observations.
• Managed Electronic Medical Records (EMR), performed Blood Alcohol Counts (BAC), printed medication sheets, and assessed patient pain levels.
• Reported suspicious behaviors, coordinated appointments and referrals, managed medical records, facilitated faxing and uploading of patient information, conducted reminder calls, processed check-ins and check-outs, performed mental health screenings, supported substance abuse clinic operations, and handled filing and multi-line phone systems.

CNA - Certified Nursing Assistant/MHT at William R. Sharpe Jr. Hospital (2014-01 – 2016-07)

• Provided long-term care for mentally impaired and emotionally disturbed patients deemed incompetent to stand trial within the criminal justice system.
• Assisted patients with personal hygiene, including gathering supplies and observing during shaving.
• Changed bed linens.
• Recorded and measured patients' physical conditions, such as pulse, respiration, and temperature, and provided daily updates.
• Observed patients to detect behavior patterns and reported findings to staff.
• Intervened to manage violent, potentially violent, or suicidal patients using verbal or physical de-escalation techniques.
• Completed initial admittance paperwork.
• Accompanied patients to classes, attorney meetings, and physician appointments.
• Transported patients to hospitals and jails.

CNAII at Camp Lejeune Naval Hospital/Pediatric Clinic/OB clinic (2011-03 – 2015-01)

• Performed CNA II duties including taking vital signs and throat cultures.
• Collected urine samples and acted as a lab courier.
• Updated patient information in CHCS and ALTHA systems.
• Managed patient check-ins, performed phlebotomy, and handled faxing and filing.
• Roomed patients and ensured room cleanliness.
• Assisted physicians, monitored patient status, and assessed patient conditions.

BA in Criminal Justice – University of Mount Olive (2018-01 – 2021-09)

CERTIFICATE in CNAI & II – COASTAL CAROLINA COMMUNITY COLLEGE (2012-01 – 2012-05)

CERTIFICATE in PHLEBOTOMY – LENOIR COMMUNITY COLLEGE (2011 – 2011)

Associate in Science (AS) in Paralegal Studies – Coastal Carolina Community College (2003-01 – 2005-07)