Doug Martin

Senior Property Adjuster with 7 years of experience investigating and resolving complex commercial and residential property claims. Skilled in coverage analysis and damage valuation using Xactimate and Symbility, with expertise in overseeing all phases of high-value and litigated claims. Demonstrated impact through handling an $800,000 tornado loss and streamlining processes to ensure timely settlements and client satisfaction.

Outside Property Adjuster (Residential and Commercial) - State Auto - North and South Carolina

(2022-11)

• Conducted comprehensive commercial property claims assessments across North and South Carolina.
• Employed Xactimate software to formulate precise damage valuations.
• Obtained Xactimate Level 1 certification as a property adjuster.
• Manage claims with an average value of $200,000, delivering thorough assessments and settlements in line with claims settlement best practices.
• Facilitated the investigation and management of an $800,000 tornado-related claim involving losses of crops, racehorses, livestock, and damaged farm equipment, necessitating meticulous claims investigation.
• Specialized in addressing contents claims along with asbestos, mold, and radon gas remediation projects.
• Directed all phases of claims from inception to closure, maintaining a proactive approach.
• Administered Additional Living Expenses (ALE) claims and handled communications regarding denials and partial denials, including analysis of insurance contracts.
• Streamlined claims processes to achieve 80% fieldwork and 20% desk work efficiency. Maintained state insurance licenses in 12 states.
• I have 6 years of residential construction experience.This involved new and remodeling of residential homes and small commercial buildings.

Outside Property Adjuster (Residential and Commercial) - Erie Insurance Company - four-county region

(2021-03 - 2022-09)

• Administered commercial property claims adjusting across a four-county region, emphasizing customer satisfaction.
• Managed claims with damage amounts reaching $95,000, ensuring accurate valuations and efficient claims settlement.
• Processed a diverse array of claims, including flood, fire, wind/hail, and ALE-related incidents.
• Contributed to loss mitigation initiatives and oversaw mold remediation projects
• Utilized Symbility software proficiently for claims processing; additionally handled contents claims alongside farm and ranch claims involving crop, livestock, and agricultural equipment.

Field Property Adjuster (Residential and Commercial) - Allstate Insurance Company - Charleston, SC

(2020-11 - 2021-03)

• Served as the Outside Property Adjuster for the Charleston, SC territory.
• Managed claims with total damages reaching up to $45,000, ensuring expedited evaluations and resolutions.

Supervisor Crime Scene Services - Crime Scene Services Inc.

(2017-12 - 2020-09)

• Oversaw the cleanup of hazardous environments, including meth labs and crime scenes resulting from homicides or suicides.
• Directed restoration efforts for fire and flood damage affecting residential, vehicular, and commercial properties.

Territory Manager - MSC, INC. - two states

(2007-12 - 2017-12)

• Sold industrial and robotic equipment to clients within the industrial and manufacturing sectors across two states.
• Achieved annual sales exceeding $600,000, demonstrating effective sales strategies and robust client relationship management.

CENTRAL PIEDMONT COMMUNITY COLLEGE (2007-01 - 2007-09)