Deijah Trujillo

Assist members who are experiencing identity theft by providing guidance on what next steps to take to ensure issues are resolved and how to keep their personal information protected. Assist with Projects such as by contacting non-Aura members who schedule one on one consults to receive help if they are experiencing identity theft and offer to sign them up for Aura identity theft monitoring services. Working with our High-Net worth members who need assistance with setting up services with Aura and ensuring they receive the full concierge experience that Aura offers along with helping members who may also be victims of identity theft.

White Glove Specialist at Aura (2022-01 – Present)

Assist members who are experiencing identity theft by providing guidance on what next steps to take to ensure issues are resolved and how to keep their personal information protected. Assist with Projects such as by contacting non-Aura members who schedule one on one consults to receive help if they are experiencing identity theft and offer to sign them up for Aura identity theft monitoring services. Working with our High-Net worth members who need assistance with setting up services with Aura and ensuring they receive the full concierge experience that Aura offers along with helping members who may also be victims of identity theft.

Trainer at Presbyterian Medical Group (2018-01 – 2022-12)

Mentored multiple new hire classes and cross training for Primary Care, Urgent Care and Specialties through series of informational sessions in classroom and providing best practices. Contributed with the redevelopment of training material and learning assessments. Helped create building paths in Support Point for associates to find processes and procedures easier.

Senior Video Teller/ Proctor at Bank of America (2015-01 – 2018-12)

• Assist with floor coverage and provide overrides for associates and deescalate calls
• Answer questions following policy and procedures
• Provide coaching and development strategies for associates
• Instructed multiple new hire classes for ATA
• Mentored four new Proctors into the role
• Led informational sessions for the associates on different curriculum in classroom
• Assisted with coaching new hires while observing OJT area
• Assisted coaches by providing best practices
• Help run calibration sessions for associate development
• Help motivate new hire associates and encourage them to perform
• Provided and contributed to ATA New Hire processes
• Provided feedback and best practices to leadership for ATA procedures

Lead Technical Support Specialist (2012-01 – 2015-12)

• Assist with managing team with over twenty agents
• Help with floor coverage answering procedure questions and deescalate calls
• Provide coaching to associates and making sure they achieve their monthly goals to meet business criteria
• Handled monthly call evaluations for agents making sure they are complying with company procedures and manage risk

General Education Development Certificate (2010-06)