Delaina Young

Attentive and organized receptionist with over 4+ years of experience in office management and administrative support. Proven ability to provide excellent customer service with a record of high guest satisfaction. Highly skilled in Microsoft Office Suite and visitor management systems.

CNA at Williamsburg Rehabilitation Facility (2019-02 – 2022-12)

• Delivered direct patient care by assisting with activities of daily living (ADLs), including bathing, grooming, dressing and toileting, ensuring patient comfort and dignity.
• Measured and recorded vital signs (blood pressure pulse, temperature) and reported changes in patient condition to licensed nursing staff (RN/LPN).
• Assisted with patient mobility and transfers, including repositioning, ambulation, and use of assisted devices, (wheelchairs, gait belts, medical lifts) while using safe patient protocols.
• Maintained accurate electronic health records (EHR) and patient documentation, including behavior observations, and physical status updates.
• Followed infection control HIPAA compliance, and standard precautions to ensure patient and staff safety.
• Supported fall prevention, patient safety, and care plan implementation in a long-term care and rehabilitation setting.
• Communicated effectively with multidisciplinary healthcare terms to ensure continuity and positive patient outcomes.

Certified Nursing Assistant (CNA) at Duncanville Healthcare & Rehabilitation Center (2019-01 – 2021-12)

• Provided direct patient care in a skilled nursing and rehabilitation setting, assisting with activities of daily living (ADLs) including bathing, grooming, dressing, toileting, and hygiene support.
• Monitored and documented vital signs (blood pressure, pulse, temperature, respiration) and reported abnormal findings to licensed nursing staff (RN/LVN).
• Assisted with patient mobility, transfers, repositioning, and ambulation using proper body mechanics, gait belts, and assistive devices.
• Maintained accurate electronic health records (EHR) and clinical documentation, including patient status updates, intake/output, and behavioral observations.
• Followed infection control protocols, standard precautions, and HIPAA compliance to ensure patient safety and confidentiality.
• Supported patient safety initiatives, including fall prevention, risk reduction, and implementation of individualized care plans.
• Collaborated with interdisciplinary healthcare teams to ensure continuity of care and effective communication between shifts.

Receptionist at Bethlehem Foundation (2014-06 – 2020-01)

• Managed front desk operations, including greeting visitors, directing foot traffic, and maintaining a professional and secure reception area.
• Handled high volume high-volume inbound and outbound calls, including call screening, routing, voicemail management, and email correspondence.
• Coordinated scheduling and calendar management for appointments, meeting, and staff, ensuring accuracy and efficiency.
• Performed administrative support tasks, including data entry, filing, record keeping, inventory tracking, and payment processing.
• Maintained organized office systems and prepared meeting rooms for staff and client use.
• Delivered high-quality customer service, addressing client inquiries and resolving issues in a timely and professional manner.
• Supported daily office workflow by collaborating with staff and ensuring smooth office operations.

Associate degree in Medical Administrative – Ultimate Medical Academy (2019-02 – 2023-09)

High School Diploma – Duncanville High School (2013-08 – 2017-06)