Practice Manager - East Tennessee Nephrology - Knoxville, TN
(2015-05)
- Managed daily operations of nephrology practice for optimal patient care.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Oversaw staff scheduling and resource allocation, enhancing operational efficiency.
- Coordinated patient appointments and follow-ups to maintain service continuity.
- Trained and mentored new staff on office procedures and patient interactions.
- Maintained compliance with healthcare regulations and standards in practice operations.
- Collaborated with physicians to streamline treatment protocols and processes.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Conducted regular meetings with staff to address operational issues and improve interdepartmental communication.
- Supported practice staff by streamlining processes and facilitating better workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
PCT - Fresenius Dialysis Center - Knoxville, TN
(2008-02 - 2015-05)
- Monitored patient vital signs during dialysis treatments.
- Prepared and calibrated dialysis machines for patient use.
- Educated patients on dialysis procedures and care plans to enhance their understanding and adherence.
- Documented patient information accurately in electronic health records.
- Supported patients with mobility and comfort during sessions.
- Collaborated with nurses to ensure effective care delivery.
- Provided emotional support to patients and families during treatments.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Facilitated patient admissions and discharges to streamline workflow and improve patient experience.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Monitored changes in patient's conditions and reported abnormalities to RN on duty to ensure timely interventions.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
