Deleoune Cortez

Motivated delivery driver with a strong background in customer service and teamwork. Adept at navigating delivery routes efficiently and resolving customer concerns, contributing to a positive experience and loyalty.

Delivery Driver at Uber Eats (2025-01 – Present)

• Delivered food items efficiently to customers, ensuring timely and accurate service.
• Navigated various routes using GPS systems to optimize delivery times.
• Communicated effectively with customers regarding order status and estimated arrivals.

Delivery Driver at DoorDash (2025-01 – Present)

• Maintained cleanliness and organization of delivery vehicle for safety compliance.
• Assisted in resolving customer concerns to enhance satisfaction and loyalty.
• Managed multiple deliveries simultaneously while adhering to deadlines and quality standards.

Fast Food Crew Trainer at McDonald's Restaurant (2021-02 – 2022-03)

• Trained new team members on operational procedures and customer service standards.
• Assisted in maintaining inventory accuracy and product quality through regular checks.
• Implemented effective training techniques to enhance team performance and efficiency.
• Supported management in achieving daily sales goals through staff motivation and engagement.
• Ensured compliance with health and safety regulations during food preparation and service.
• Conducted performance evaluations to identify areas for improvement among crew members.
• Facilitated daily briefing sessions to reinforce skills and knowledge of menu items.
• Developed a positive work environment by fostering teamwork and open communication among staff.

– Pathways To Graduation