Patient Care Representative - Gifthealth Pharmacy
(2026-01 - 2026-08)
- Answer Inbound Calls: Speak with patients, healthcare providers, and pharmacy partners with empathy and professionalism
- Manage Call Volume: Handle high-volume queue operations while keeping service accurate and timely
- Take Verbal Prescriptions: Receive verbal orders from providers and document them according to state rules
- Process Data: Input patient data and handle prescription processing in the pharmacy software system
- Route Clinical Questions: Transfer clinical or counseling questions directly to remote pharmacists
- Troubleshoot Issues: Help patients resolve delivery, order, or insurance problems, and escalate when needed
Patient Care Coordinator - Asembia
(2025-06 - 2025-07)
Working with physicians, pharmacies, and insurance companies to facilitate prescription fulfillment and resolve any issues related to access to medication.
- Prior Authorization
- Verify eligibility and drug coverage under the plan benefit design to determine appropriate claims processing
- Work across teams to coordinate outreach, address questions/escalations, and help guide processes and protocols for timely and appropriate medication coverage
Certified Pharmacy Technician/ Customer Service Representative - Cigna Healthcare
(2025-01 - 2025-05)
- Contact doctors office for 90day supply
- Outbound calls to patients for refill requests
- Data entry
- Prior authorization and adjudication
- Knowlege of Medicare Part D
Certified Pharmacy Technician - Menorah Park
(2024-01 - 2024-07)
- prepack patient specific medication
- Deliver medication cart in timely a
- Inventory medication stock
- Maintain neat and clean work environment
Compounding Technician - Caps Pharmacy
(2023-04 - 2023-12)
Prepares compounded sterile products using aseptic technique. Assists in the setup of the compounding room, equipment, and supplies for preparation of compounded sterile solutions, using aseptic technique. Performs general cleaning and maintenance duties as directed.
- Prepare TPN in timely manner
- Clean and stock inventory
- Participates in cleanroom product introduction activities
- Prepares records and monitors results for pharmaceutical quality assurance testing
Certified Pharmacy Technician - Louis Stokes Medical Center
(2021-11 - 2023-02)
- Fill and refill medication orders
- Prepare and deliver oral and IV medication
- Deliver medication cart in timely manner
- Check for outdated inventory
- Refill Pyxis machines
- Inventory emergency drug cart
- Maintain neat and clean work environment
- Order inventory
- Compounding
- Pre-pack medication
- Answer phone calls
- Maintain compounding logs
Certified Pharmacy Technician - University Hospital
(2020-07 - 2021-10)
- Fill and refill medication orders
- Responsible for knowing the whereabouts of all patients at all times
- Train patients in social skills
Certified Pharmacy Technician - North Coast Mental and Behavioral Health
(2016-02 - 2017-01)
- Refill Pyxis Machines
- Check for outdated inventory
- Compounding
- Pre-pack medication
- Order inventory
- Inventory emergency medication boxes
- Maintain neat and clean work environment
Certified Pharmacy Technician /Customer Service Representative - Catamaran-Mail Order Pharmacy
(2014-11 - 2016-02)
- Process new prescriptions and refills
- Request new prescriptions from the doctor on behalf of the patient
- Calling the doctor's office for clarification on a prescription that are problematic
- Calling the doctor office for new prescriptions or re fills
- Requesting 90day prescriptions from the doctor office to comply with a mail order pharmacy
- Process insurance claims
- Enter new prescriptions in the system accurately
- Reading and verifying prescriptions for accuracy and completeness
- Updating prescriptions once it has been clarified by the doctor
- Scan in new prescriptions as they are received
Customer Service Representative - EnvisionRx
(2014-04 - 2014-11)
- Interpret prescription orders and enter data accurately and timely
- Place outgoing phone calls to patients, doctors and insurance companies to obtain clarification on prescription orders
- Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
- Proper handling of routine inquiries on multiple products from members, providers, pharmacies, and employer groups
- Document all call information according to standard operating procedures
- Research required information using all available resources
- Maintain record of correspondence; recording details of inquiries, complaints, comments, as well as actions taken
- Utilize multiple company database programs for accessing member information
- Achieve individual performance goals for productivity and quality
- Maintain confidentiality of patient and proprietary information
- Other duties as assigned
Pediatric Pharmacy Technician- Inpatient - University Hospital- Rainbow Babies and Children's Hospital
(2013-03 - 2013-10)
- Fill patient specific medication orders for pediatric patients
- Prepare and deliver the medication to patient medication bin after it's been checked by a pharmacist
- Effectively operate and fill medications using a carousel machine
- Count, pour, retrieve , weigh, measure and if necessary ,mix the required medication for the patient
- Prepare and affix the label to the proper container and syringes
- Maintain inventories of medicine and other supplies needed for the pharmacy, s tock and maintain equipment
- Us e LAFW to make sterile IV products for pediatricpatients
- Draw into syringe and label properly with patient information
Certified Pharmacy Technician - Cleveland Clinic Children's Hospital for Rehabilitation
(2002-03 - 2012-10)
- Fill and re fill medication orders
- Prepare and deliver oral and IV medication
- Deliver medication cart in timely manner
- Check for outdated inventory
- Refill Pyxis machines
- Inventory emergency drug cart
- Maintain neat and clean work environment
- Order inventory
- Compounding
- Pre-pack medication
- Answer phone calls
- Maintain compounding logs
Pierre's French Ice Cream Company
(2000-01 - 2002-02)
- Manufacture ice cream utilizing ice cream production and packing equipment
- Maintain counts and monitor usage of ingredients, ice cream mix, and packaging materials
- Retrieve stock from warehouse as needed
- Pre-op equipment set-ups and post-op sanitation
- Clean and maintain work areas
- Prepare Bulk Containers
- Inspect for damaged product on assembly line
Assembly Worker - Nestle
(1999-01 - 1999-07)
- Inspect for damaged product on assembly line
- Inventory of all products
- Maintain neat and clean work environment
- All other related duties
