Remote Patient Scheduler at Urgent Care Home Health (2024-01 – Present)
Managed patient appointment scheduling and operational coordination in a remote healthcare setting.
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Managed patient inquiries and communicated effectively with healthcare providers to ensure seamless care coordination.
- Maintained accurate patient records, ensuring compliance with privacy regulations and organizational policies.
- Assisted in optimizing scheduling processes, reducing appointment wait times through efficient resource allocation.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered inbound calls and responded to scheduling inquiries.
Virtual Medical Receptionist at HonorHealth (2020-03 – 2023-05)
Provided virtual reception and patient scheduling services in a healthcare environment.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted patients with check-in procedures, ensuring a smooth arrival experience.
- Handled medical records and patient information with accuracy and confidentiality.
- Coordinated communication between patients and healthcare providers for effective care delivery.
- Processed insurance verification and billing inquiries to facilitate timely payments.
- Responded to patient inquiries via phone and in-person, enhancing customer satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Documented customer interactions accurately in CRM systems.
