Delicate Johnson

Dynamic and detail-oriented Remote Patient Scheduler at Urgent Care Home Health, adept at optimizing appointment scheduling and enhancing operational efficiency. Proven track record in reducing no-show rates through effective follow-up and communication. Skilled in data entry and patient confidentiality, ensuring seamless care coordination and compliance with privacy regulations.

Remote Patient Scheduler at Urgent Care Home Health (2024-01 – Present)

Managed patient appointment scheduling and operational coordination in a remote healthcare setting.

• Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
• Managed patient inquiries and communicated effectively with healthcare providers to ensure seamless care coordination.
• Maintained accurate patient records, ensuring compliance with privacy regulations and organizational policies.
• Assisted in optimizing scheduling processes, reducing appointment wait times through efficient resource allocation.
• Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
• Reduced no-show rates with timely appointment reminders and confirmation calls.
• Conducted patient intake interviews, recording and documenting relevant information.
• Answered inbound calls and responded to scheduling inquiries.

Virtual Medical Receptionist at HonorHealth (2020-03 – 2023-05)

Provided virtual reception and patient scheduling services in a healthcare environment.

• Managed patient scheduling and appointment confirmations to optimize daily operations.
• Assisted patients with check-in procedures, ensuring a smooth arrival experience.
• Handled medical records and patient information with accuracy and confidentiality.
• Coordinated communication between patients and healthcare providers for effective care delivery.
• Processed insurance verification and billing inquiries to facilitate timely payments.
• Responded to patient inquiries via phone and in-person, enhancing customer satisfaction.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Documented customer interactions accurately in CRM systems.

High School Diploma – Maricopa High School (2018-06)