Bridget Winfrey

Detailed-oriented healthcare professional with hands-on experience in clinical research principals, VA regulatory affairs with oversight by the Office of Research (ORO). 5+ years in healthcare technology. Eager to leverage communication and consultative skills to enhance patient care, care coordination and contribute to the success of care management navigation. Doctor of Behavioral Health degree.

Advanced Medical Support Assistant - Veteran Health Administration - North Little Rock, AR

(2026-06)

• Manage complex patient referrals, track medical consults, and schedule appointments across multiple clinical specialties or Community Care resources.
• Interpret provider orders, maintain appointment schedules, and monitor electronic wait lists to ensure access-to-care metrics are met.
• Interpret provider orders, maintain appointment schedules, and monitor electronic wait lists to ensure access-to-care metrics are met with VA Health Connect systems.
• Update demographics and insurance info, manage lobby wait times, and participate in care team "huddles" to forecast daily clinic needs.
• Provided ongoing consultation. Problem solving, case management, case documentation, guide patients in care coordination.

Health Science Specialist - Veterans Health Administration - North Little Rock, AR

(2022-09 - 2025-09)

• Delivered demonstrations of study workflows to key investigators. Recruited 20+Veterans for study.
• Managed daily study operations. Identified stakeholders that aligned with goals of projects. Monitored timelines.
• Coordinated with the research team to ensure the proper scheduling of participant interviews, assessments, and tests as required by the study protocol.
• Liaison between principal investigator and IRB.
• Processed grant proposals for 100-300K.
• Facilitated Teams meetings with research team and stakeholders.
• Communicated directly with principal investigators and other healthcare providers to obtain additional clinical information, if required.
• Ensured compliance with Institutional Review Board policies.
• Managed data in RedCap system and Electronic Health Record.

Social Science Specialist (Crisis Responder) - Veteran Health Administration - Remote

(2021-05 - 2022-04)

• Carried out crisis management steps.
• Utilized evidenced based crisis intervention skills. Reviewed standard operations procedures.
• Assisted callers with mental health disorders.
• Reviewed and assessed patient records.

Veterans Service Representative - Veteran Benefits Administration - North Little Rock, AR

(2019-03 - 2021-05)

• Analyzed, developed, and processed claims for compensation.
• Accurately interpreted medical reports and other medical evidence.
• Provided duty to assist Veterans in obtaining evidence and C&P medical exams.

Clinical Care Coordinator - Beacon Health Options - Little Rock, AR

(2018-03 - 2019-03)

• Acted as the primary point of contact for Medicaid members, their guardian, and member's providers who struggle with mental illness or substance abuse.
• Engaged members in care coordination activities by using a person-centered approach. Conducted assessment evaluations for care.
• Reviewed discharge plan and followed up with the member within 7 days of discharge from ER, Urgent Care Clinic or Acute Inpatient Hospitalization.
• Documented all activity in the designated system according to required policies and workflows.
• Developed and maintained the Plan of Care and made information related to the plan accessible to providers and members as needed and upon request.

Battalion Chaplain - U.S. Army Reserves & Army National Guard - Lincoln, NE

(2010-12 - 2018-12)

• Responsible for unit ministry team operations.
• Facilitated Applied Suicide Intervention Training to military personnel.
• Provided pastoral care. Advised commander on matters pertaining to religion, moral, ethical and morale climate of the command.

Doctor of Behavioral Health - Freed Hardeman University (2018-08 - 2022-12)

Masters of Divinity - Military Chaplaincy - Luther Rice College & Seminary (2010-08 - 2014-05)

Bachelor of Arts - Political Science - University of Nebraska at Omaha (1987-08 - 1994-08)