Advanced Medical Support Assistant - Veteran Health Administration - North Little Rock, AR
(2026-06)
- Manage complex patient referrals, track medical consults, and schedule appointments across multiple clinical specialties or Community Care resources.
- Interpret provider orders, maintain appointment schedules, and monitor electronic wait lists to ensure access-to-care metrics are met.
- Interpret provider orders, maintain appointment schedules, and monitor electronic wait lists to ensure access-to-care metrics are met with VA Health Connect systems.
- Update demographics and insurance info, manage lobby wait times, and participate in care team "huddles" to forecast daily clinic needs.
- Provided ongoing consultation. Problem solving, case management, case documentation, guide patients in care coordination.
Health Science Specialist - Veterans Health Administration - North Little Rock, AR
(2022-09 - 2025-09)
- Delivered demonstrations of study workflows to key investigators. Recruited 20+Veterans for study.
- Managed daily study operations. Identified stakeholders that aligned with goals of projects. Monitored timelines.
- Coordinated with the research team to ensure the proper scheduling of participant interviews, assessments, and tests as required by the study protocol.
- Liaison between principal investigator and IRB.
- Processed grant proposals for 100-300K.
- Facilitated Teams meetings with research team and stakeholders.
- Communicated directly with principal investigators and other healthcare providers to obtain additional clinical information, if required.
- Ensured compliance with Institutional Review Board policies.
- Managed data in RedCap system and Electronic Health Record.
Social Science Specialist (Crisis Responder) - Veteran Health Administration - Remote
(2021-05 - 2022-04)
- Carried out crisis management steps.
- Utilized evidenced based crisis intervention skills. Reviewed standard operations procedures.
- Assisted callers with mental health disorders.
- Reviewed and assessed patient records.
Veterans Service Representative - Veteran Benefits Administration - North Little Rock, AR
(2019-03 - 2021-05)
- Analyzed, developed, and processed claims for compensation.
- Accurately interpreted medical reports and other medical evidence.
- Provided duty to assist Veterans in obtaining evidence and C&P medical exams.
Clinical Care Coordinator - Beacon Health Options - Little Rock, AR
(2018-03 - 2019-03)
- Acted as the primary point of contact for Medicaid members, their guardian, and member's providers who struggle with mental illness or substance abuse.
- Engaged members in care coordination activities by using a person-centered approach. Conducted assessment evaluations for care.
- Reviewed discharge plan and followed up with the member within 7 days of discharge from ER, Urgent Care Clinic or Acute Inpatient Hospitalization.
- Documented all activity in the designated system according to required policies and workflows.
- Developed and maintained the Plan of Care and made information related to the plan accessible to providers and members as needed and upon request.
Battalion Chaplain - U.S. Army Reserves & Army National Guard - Lincoln, NE
(2010-12 - 2018-12)
- Responsible for unit ministry team operations.
- Facilitated Applied Suicide Intervention Training to military personnel.
- Provided pastoral care. Advised commander on matters pertaining to religion, moral, ethical and morale climate of the command.
