Delila Sanchez

Hardworking, responsible and detail-oriented team player well-versed in using problem-solving, organizational and leadership skills. Dedicated work ethic, reliable and works well in varying conditions. Accustomed to successfully examining shipments and facilitating resolutions with little oversight. Excellent document management and knowledgeable with operations of heavy and light equipment.

Receiving Department, Group Lead - Werfen (formally Inova Diagnostics, Inc.) - San Diego, CA

(2007-06)

• Kept areas clean, neat and inspection-ready
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Cultivated strong relationships with staff by listening carefully and offering positive reinforcement
• Organized and prioritized incoming work and optimized team workflows and resources to handle dynamic demands
• Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups
• Implemented policies, procedures and process improvement initiatives to improve and increase customer satisfaction and reducing cost
• Maintained supplies inventory to prevent supply shortages and excess stock
• Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
• Cultivated performance-based culture to enhance team productivity, job satisfaction and efficiency
• Packaged finished products onto pallets or trucks to prepare for transport and delivery
• Managed quality of products by verifying unsatisfactory materials through SOP's, House Specifications, Purchase orders and Packing slips
• Used forklifts and warehouse equipment to lift raw materials and finished products
• Managed third-party receipts and offsite facilities

QA/QC Coordinator/Inspector - Alpha One Engineering - Santa Clara, CA

(1994-03 - 2007-03)

• Supervised and guided inspectors and other staff
• Analyzed quality control test results and provided feedback and interpretation to production management or staff
• Troubleshot product issues and fixed problems
• Fielded customer complaints and rectified service issues
• Appraised customers' requirements and worked to maintain high satisfaction
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Prioritized and organized tasks to efficiently accomplish service goals
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Demonstrated leadership by making improvements to work processes and helping to train others
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Improved operations by working with team members and customers to find workable solutions
• Motivated and encouraged team members to communicate more openly and constructively with each other
• Exceeded customer satisfaction by finding creative solutions to problems

High School Diploma - James Lick High School (1995-06)