Jainie Mcgraw

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Lead at Buzz Cannabis (2024-09 – Present)

• Led daily dispensary operations, supporting staff and ensuring efficient workflow throughout the store.
• Supervised and trained budtenders in customer service, product knowledge, and sales practices to enhance team performance and ensure adherence to company procedures.
• Resolved customer concerns efficiently to maintain a positive experience for customers and team members, contributing to a supportive store environment.
• Provided knowledgeable, professional customer service while helping customers select products based on their individual needs and preferences.
• Ensured compliance with company policies and applicable cannabis regulations, including age verification and required sales procedures.
• Assisted with inventory management, including receiving products, organizing stock, conducting inventory counts, and identifying discrepancies.
• Monitored product displays and ensured the sales floor remained organized, clean, and properly stocked.
• Handled opening and closing procedures, cash management, and daily operational tasks.

Operations Manager at Petco Animal Supplies Stores Inc. (2020-08 – 2023-11)

• Led daily operations of the Companion Animal department, ensuring high standards of animal care, safety, cleanliness, and customer service.
• Supervised and developed team members, enhancing their ability to deliver knowledgeable and consistent companion animal care.
• Supervised, coached, and developed team members to deliver knowledgeable and consistent companion animal care.
• Monitored animal health and welfare, identifying concerns and ensuring timely escalation and veterinary care.
• Monitored animal health and welfare, identified concerns, and followed established procedures for escalation and veterinary care.
• Educated customers on companion animal nutrition, habitat setup, husbandry, behavior, and appropriate product selection.
• Resolved customer concerns professionally, prioritizing pet health and safety while ensuring customer satisfaction.

Office Administrator at Warrior Plumbing Company (2019-03 – 2020-11)

• Managed daily office operations for a residential and commercial plumbing company, ensuring smooth coordination between customers, technicians, vendors, and management.
• Answered and managed incoming phone calls, emails, and customer inquiries, providing professional and timely customer service.
• Created, maintained, and organized customer accounts, work orders, service records, invoices, estimates, and other administrative documentation.
• Scheduled plumbing service calls, installations, inspections, and follow-up appointments while efficiently coordinating technician routes and availability.
• Prepared customer estimates and work orders based on technician notes, job details, materials, and labor requirements.
• Prepared and processed invoices, collected payments, tracked outstanding balances, and assisted with accounts receivable and accounts payable.
• Followed up with customers regarding estimates, scheduled services, payments, warranty issues, and completed work.
• Ordered and tracked plumbing materials, parts, and office supplies while maintaining communication with vendors and suppliers.
• Assisted management with payroll documentation, timekeeping, employee records, and other administrative tasks.
• Assisted with compliance documentation, permits, inspections, and coordination with municipalities or other project-related contacts when needed.

– Mount Miguel High School