Receiving Department, Group Lead - Werfen (formally Inova Diagnostics, Inc.) - San Diego, CA
(2007-06)
- Kept areas clean, neat and inspection-ready
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Cultivated strong relationships with staff by listening carefully and offering positive reinforcement
- Organized and prioritized incoming work and optimized team workflows and resources to handle dynamic demands
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups
- Implemented policies, procedures and process improvement initiatives to improve and increase customer satisfaction and reducing cost
- Maintained supplies inventory to prevent supply shortages and excess stock
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Cultivated performance-based culture to enhance team productivity, job satisfaction and efficiency
- Packaged finished products onto pallets or trucks to prepare for transport and delivery
- Managed quality of products by verifying unsatisfactory materials through SOP's, House Specifications, Purchase orders and Packing slips
- Used forklifts and warehouse equipment to lift raw materials and finished products
- Managed third-party receipts and offsite facilities
QA/QC Coordinator/Inspector - Alpha One Engineering - Santa Clara, CA
(1994-03 - 2007-03)
- Supervised and guided inspectors and other staff
- Analyzed quality control test results and provided feedback and interpretation to production management or staff
- Troubleshot product issues and fixed problems
- Fielded customer complaints and rectified service issues
- Appraised customers' requirements and worked to maintain high satisfaction
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Exceeded customer satisfaction by finding creative solutions to problems
