Delroy Danvers

I have over fifteen years of experience in the hospitality industry, oriented to luxury service standards and procedures. I am a dedicated, quick learner who works well with a team, or on my own. I am comfortable multi-tasking, and excel in a fast paced, demanding environment.

PURCHASING AND RECEIVING STOREROOM CLERK, FOUR SEASONS HOTEL NEW YORK. 57 EAST 57TH STREET NEW YORK, NY 10022 — OCTOBER 2016 – PRESENT

• Ensure that the best products are purchased for use in the Four Seasons Hotel.
• Oversee the receiving of shipments of all goods into the hotel
• Work closely with chef and butcher to meet their culinary needs
• Responsible for upkeep of all purchasing storerooms

BELLMAN, FOUR SEASONS HOTEL NEW YORK. 57 EAST 57TH STREET NEW YORK, NY 10022 — DECEMBER 2009 – OCTOBER 2016

• Provide the highest quality service to all guests in a Five Star, Five Diamond Hotel
• Cultivated professional relationships with guests through active response and dedicated assistance improving customer retention
• During check in, greet guest, and assist with their luggage. Give a full overview of room and amenities provided
• During check out assist guest with luggage from room, ensuring that nothing is left behind. Assisted guest in locating limousine, or taxi
• Meet, greet and assist guests in the lobby and answer inquiries in connection to hotel services
• As overnight bellman assist with outside runs, and deliveries, as well as act as doorman during night hours

DOORMAN, SETAI CLUB NEW YORK. 40 BROAD STREET NEW YORK, NY 10004 — MARCH 2009 – DECEMBER 2009

• Provide high quality service to all guests in a luxury Spa, Club and Restaurant
• Assisted in guest relations, ensuring that guests were directed to the correct outlet
• Ensured that entrance and front lobby was presentable for breakfast, lunch, and dinner hours, as well as set up for any special events
• Locked doors for closing

CONCIERGE PAGE. FOUR SEASONS HOTEL NEW YORK. 57 EAST 57TH STREET NEW YORK, NY 10022 — OCTOBER 2007 – JAN 2009

• Provide the highest quality service to all guests in a Five Star, Five Diamond Hotel
• Meet, greet and assist guests in the lobby and answer basic inquiries to assist the Concierge
• Personal shopping directed by the Concierge. When shopping, bring insightful and understanding a sophisticated client’s expectations.
• To deliver all guest faxes, messages and important packages with the utmost care and great attention to detail.

PRODUCT TECHNICIAN AND CUSTOMER SERVICE. SOLECTRON CORP (D.B.A. VERIZON) MERCER MALL LAWRENCE,NJ — NOVEMBER 2003 - SEPTEMBER 2007

• To assist customers experiencing problems with their mobile phones.
• Perform diagnostics and repair the mobile devices and to educate the customer on the proper use of their product.
• To sell accessories and up-sell products related to the customer’s device.
• Responsible for a $500.00 float and to properly close all daily work orders.

High School Diploma: West Windsor Plainsboro High School South