Indeed Austin, TX
Platform Operation Specialist Mar 2020 - Oct 2024
- Served as Subject Matter Expert for multiple systems operations, facilitating cross-departmental collaboration to resolve client inquiries and issues promptly.
- Monitors platform queues regularly, maintaining adherence to ticket Service Level Agreements (SLAs) for optimal response times. Personal achievement of 5,687 tickets resolved.
- Contributes as an ad-hoc team member for new product testing, delivering quick turnaround on collectibles for stakeholders.
- Resource recovery efforts with financial team with achievement of $50 million in recoveries with $6 million in personal recoveries.
- QA reviewer for direct team members and sent monthly reports to stakeholders
- Provided hands-on training and created training materials for new hires.
Stitch Fix Austin, TX
Senior Client Experience Agent Nov 2018 - Dec 2019
- Responded to client inquiries and addressed product issues with innovative solutions, ensuring a seamless service experience.
- Maintained consistent communication across email, chat, and phone channels while effectively managing client account updates.
- Streamlined operations, consistently upholding a positive tone in all client interactions.
Client Experience Agent Sep 2017 - Nov 2018
- Focused on delivering a personable experience in order to maintain client relationship with the brand.
- Assisting clients via email, chat, and requested phone calls.
- Cross-collaborating with warehouse and delivery teams to resolve client issues.
