Dennis M.

Assist with opening new accounts, making account changes, and resolving basic banking requests. Help customers plan for major life events like buying a home or saving for college. Develop a strong understanding of Wells Fargo's products and services to connect them to customers' needs.

Personal Banker at Wells Fargo (2025-08 – Present)

• Assist with opening new accounts, making account changes, and resolving basic banking requests.
• Help customers plan for major life events like buying a home or saving for college.
• Develop a strong understanding of Wells Fargo's products and services to connect them to customers' needs.
• Interact with customers to build relationships and demonstrate care.
• Refer customers to other specialists, such as mortgage or wealth management bankers, when their needs are more complex.

Teller at Wells Fargo (2024-05 – 2025-08)

• Accurately and efficiently processing customer transactions such as deposit and withdrawals.
• Help customers resolve concerns in a timely manner, answering questions and providing information about bank services.
• Engage in conversation with customers, actively listen and answer questions.
• Follow proper procedures to minimize errors and reduce fraud, and adhere to Wells Fargo policies and procedures.
• Introduce customers to Wells Fargo team members, such as bankers, to help meet their financial needs.
• Inform customers of self service digital options to make banking easier.
• Maintain a cash drawer including cash handling and balancing.

Deli Associate at Foodlion (2022-05 – Present)

• Get the order from the customer.
• Provide and process the order for the customer.
• Prepare and Cook food for the hot bar.
• Check inventory of products.
• Pack and make products based on inventory and expiration dates.
• Bake bread and cut meat for pre-sale.
• Clean the area.

Kitchen Associate at Wegmans (2021-08 – 2022-05)

• Clean, organize dishes.
• Help pack and prepare foods.
• Get customer order in the burger bar.
• Cook and prepare order food for the customer.
• Send and deliver food for the customer.

Server at Hing Ta Restaurant (2020-09 – 2021-07)

• Welcome customers to the restaurant.
• Provide a menu and take orders from the customer.
• Serve the food and drinks.
• Clean the tables and the surrounding area.
• Help in the kitchen if not busy by cleaning dishes and preparing utensils.

Delivery Driver at Grubhub/DoorDash/Waitr (2018-10 – 2020-08)

Information Technology Security Risk and Compliance Analyst at AIG Inc. (2015-09 – 2017-11)

Employment Duration 2 yrs. 4 mos.

• Compliance and Business Continuity information security assessor for onshore and offshore vendors.
• Conduct pre-scoping and scoping calls.
• Review of the submitted compliance and business continuity template.
• Create a summary report regarding Divisional Risk, Mitigating Controls and Residual Risk.
• Monitor action plans for critical and high-risk control findings.
• Attend weekly and monthly onshore meetings.

Compliance and Business Continuity Analyst at Accenture Inc. (2008-02 – 2015-09)

• ISO/IEC 27001:2013 and 22301:2012 Certified Lead Auditor.
• Compliance and Business Continuity Internal Assessor.
• Sarbanes-Oxley Internal Controls Evaluator/Auditor reviews the implementation and design of the control processes.
• Vendor Auditor conducts review to the process and compliance of all Accenture vendors.
• Operational Excellence support provides assistance in the implementation of OpEx process and boards.
• Information Security Coordinator/Support.
• Business Siebel Administrator responsible for all data/reports generated related to Client Relation Management including daily, monthly, quarterly reporting/review planning, forecasting, Information gathering, configuration, enhancement, and User Acceptance Training.
• Conduct training for new Siebel and MyRequests users every month.

Compliance and Business Continuity Internal Assessor at Accenture Inc. (2008-02 – 2015-09)

• Conduct ISMS Internal Assessment for GDN Tech projects to improve compliance in Information Security and Business Continuity.
• Create a report of non-conformances to help the project identify gaps in information security.
• Review provided Root Cause Analysis, Corrective and Preventive Actions to eliminate non-conformances.
• Provide a risk score base in the COSO ratings.
• Monitor action plans and evidence of provided corrective and preventive actions.

GS Business Integration Services Analyst at Accenture Inc. (2008-02 – 2015-09)

• Evaluate and review the effectiveness and design of the internal controls for Time and Expense, Record to Report and Order to Cash teams.
• Ensure that Accenture has updated and accurate information of vendor performance, transaction handling process compliance.
• Promote vendor-client relationship by providing feedback and recommendation in process improvement.
• Ensure that the teams can implement the process, metric and huddle and deal board to improve efficiency and effectiveness of employee production hours.
• Assist teams in creating delivery excellence to minimize cost and maximize production hours.
• Attend real time communication with CIO and CRM team leads onshore to resolve issues encountered in Siebel CRM application.
• Meet with the local leads for possible enhancement requests in Siebel CRM application to improve processing of requests.
• Support ABS Manila HR, Finance, International and Operations team in preparation for technical and administrative Siebel Application issues and concerns.
• Send Service Performance Compliance Report to local leads.
• Plan, forecast and analyze monthly and quarterly ABS Manila performance metrics.
• Assist in internal quality audits and to ensure sustained compliance to GSCO processes and standards.
• Maintain the ISMS documents such as the Master List of Project Records, Asset Inventory, and Asset Inventory-Asset Valuation among others.

ISMS Coordinator/Support at Accenture Inc. (2008-02 – 2015-09)

• Ensure update and completeness of team's ISMS documents such as Asset Inventory, Master list of Project Records, Periodic Access Review, Access Control Matrix and others.
• Prepare a functional group for Internal and External Audits.

Siebel Business Administrator/Client Relation Management at Accenture Inc. (2008-02 – 2015-09)

• Monitor, troubleshoot, and resolve technical issues about Siebel transactions.
• Coordinate Siebel issues and concerns.
• Help in providing timely resolution to issues and concerns surrounding Siebel transactions.
• Gather and consolidate ABS Service Performance Report, IO/Morgan Stanley Service Management Reports, and BPO Dashboard Report.

Process and Standards ISMS Coordinator and Asset Custodian at Accenture Inc. (2008-02 – 2015-09)

• Responsible in updating security compliance and monitoring.
• In charge in documenting all processes of GSCO Controllers Group.
• Pioneer the launch of the new Philippine Payroll System.

Siebel and Supportworks Application Administrator at Accenture Inc. (2008-02 – 2015-09)

• Monitor and assign inquiries.
• Send an everyday update to all employees regarding deadlines.
• Resolve inquiries within the given service level agreement.
• Provide onshore communication with the updates and upgrades regarding Siebel.

Monthly Transportation Expense Processor at Accenture Inc. (2008-02 – 2015-09)

• Process and ensure accurate inputs of Monthly Transportation Expense for all Senior Managers, Managers, Level A & B managers.

CCure/Ecube Application Administrator at Accenture Inc. (2008-02 – 2015-09)

• Responsible for generating and monitoring the group's time in and time out report.

Analyst at Accenture Healthcare Processing Inc. (2002-10 – 2008-01)

• Analyze eligible transactions for processing.
• Audit designated transactions from other analysts.
• Assist in planning program capacity in terms of staffing considering actual/historical work volume, work type, work arrival, productivity rate of processors, shift hours etc.
• Provide data for volume forecast based on historical data and other applicable sit.

Team Captain at Accenture Healthcare Processing Inc. (2002-10 – 2008-01)

• Manage and maintain the entire processing team.
• Responsible for the performance of everyone on the team.
• Responsible for imposing production floor guidelines and observance of the strict confidentiality compliance among members.