Personal Banker - Valley Bank
(2024-08)
- Organization and confidentiality focused, to be able to effectively communicate with clients while also protecting their privacy.
- Provides exceptional customer service and in a friendly and professional way builds rapport with customers and creates a positive experience.
- Performs all transactions quickly and with accuracy and helps with other operational branch tasks to facilitate day-to-day tasks and to meet procedural and policy requirements.
- Flexible in being able to switch between teller or platform roles and tasks in accordance with the needs of the customer or branch.
- Strive to make the work environment amicable and comfortable to better improve overall productivity of the team.
- Will make sure that not only am I adhering to policies and procedures, but I also assist in making sure that the branch is also in compliance. Actively think of methods and tools that will help the company better adhere to operational expectations in an efficient manner.
Branch Operations Coordinator - Flagstar Bank N.A. (Legacy: Garden State Community Bank)
(2017-05 - 2024-08)
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
- Provides positive client experience by assisting with account questions, problems and/or complaints.
- Performs more moderately complex special projects, and additional duties and responsibilities as required. Executes all sales, service, and banking transactions accurately and compliantly.
- Meets activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed, and needs met.
- Strives for no controllable losses. Through research and communication, resolve any issues in a timely and effective manner.
- Sales performance focus; helps support the team to achieve targets in financial performance and primary client acquisition. Executes successful sales initiatives, actively seeks and delivers the right client introductions to the right team members.
Retail Sales Associate - Puma Outlet
(2015-07 - 2017-12)
- Through effective customer service, individual performance consistently achieves or exceeds sales
- Responsible for accurately processing sales transactions at checkout, securely and quickly; excellent cash handling skills
- Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
Substitute Assistant Teacher - Bright Horizons Child Development Center; Bank of America sector
(2011-09 - 2013-07)
- Monitoring and observational skills, great attention to detail
- Time management as well as documentation in adherence to procedures and guidelines
- Communication and flexibility to ever changing tasks and duties
