Denzel Cornell

Efficient and dedicated front desk lead with 15 years of experience in the hospitality industry, specializing in guest services and property management. Proven track record of enhancing guest experiences, evidenced by a 20% improvement in TripAdvisor scores and successful acquisition of recurring business contracts. Skilled in team leadership, customer support, and operational management, with certifications in food safety and CPR.

Committed to delivering exceptional service and fostering a welcoming environment. Authorized to work in the US for any employer

Front Desk Receptionist - The Salvation Army - Houston, TX

(2026-02)

• Answer and direct incoming calls
• Schedule and Reschedule Counseling sessions
• Assist with intake
• Check in and Prescreen Intake via breathalyzer and Identification
• Manage rehabilitation resources.
• Provide support via customer service and peer support

Front Desk Agent - Holiday Inn Express and Suites - Houston, TX

(2024-10 - 2026-02)

• Complete check ins
• Handle customer inquiries regarding the hotel
• Assist with guest issues
• Complete night audit procedures
• Guest Billing Adjustments and management training
• Became the most mentioned Guest Experience Agent, on our Expedia and Trip Advisor Guest Comment section.

Front Desk Receptionist/ Front Desk Lead - RAMADA INN by Wyndham - Urbandale, IA

(2021-01 - 2024-10)

• Check in guest using Opera PMS
• Post accurate guest room charge
• Modify reservations
• Property Maintenance skills including but not limited to small room repairs like replacing furniture, reconnecting cable box's , and sometimes installing Thermostat interface's.
• Improved Trip advisor score by 20%
• Contributed in acquiring over 3 Sports teams both Adult and Minor Teams which then Helped the company gain reoccurring business contracts which then lead to an increase in revenue .
• Executive decision making skills and maintaining control of the property to ensure all guest safety.
• Some water park experience including lifeguard duties and monitoring chlorine levels
• Conducted onsite interviews, as well as some one on one training and shadowing.

Sam's Club Associate - Sam's Club - Des Moines, IA

(2019-03 - 2022-12)

Fully Trained on THREE different departments with three separate Job Titles which include but not limited to; Sam's Club Cafe/ Restaurant, Sam's Club Rotisserie (Industrial Cooking), Sam's Club HMS (Home Meal Solutions) ; (Pre Prepared Packaged Meals)

• Food Prep
• Prompt Customer Sevice
• Assisted with Freezer Re Stocking using Pallet Jack
• Maintained Cafe Dinning Area

Guest Service Representative - La Quinta Inns & Suites - Clive, IA

(2017-08 - 2019-03)

• Check in guest using NiteVision and Synxis PMS
• Clean office Area
• Post Cash, Drop Cash
• Make Reservations, Cancel reservation
• Some Property Maintenance skills
• Prompt Problem Solving
• Ability to adapt to any sudden onset property malfunction , and or Customer Concern with full undivided attentiveness

Some college - Liberal Arts - Des Moines Area Community College (2016-09 - 2017-01)