Sr Administrative Assistant - Swedish Medical Group
(2021-03 - 2024-01)
- Maintain provider and management calendar
- Set up and distribute material for staff meetings
- Manage office inventory
- Act as a liaison between internal teams within surgical services
- Assist with software/IT updates for C Level and management staff
- Schedule interviews for provider candidates
- Onboard new hires
- Build provider templates
- Process provider reimbursement
- Overseeing PTO and staffing updates
Contact Center Representative - UW Medicine
(2020-12 - 2021-03)
- Schedule/Cancel appointments
- Patient Registration
- Account maintenance
Patient Access Representative - Float Staff (Outpatient Surgery/Ortho/Neuro/Family Practice/Occ Med) - Kaiser Permanente
(2019-12 - 2020-12)
- Complete check in process for patients (including collection of copayments/prior balance)
- Medical Billing/Coding
- Schedule Maintenance for patient appointments
- Manage patient/provider correspondence
- Process clinical referrals
- Pre-admission
- Patient Registration
Contact Representative - Internal Revenue Service
(2016-10 - 2019-08)
- Assist taxpayers with account related inquiries/Error resolution
- Process amended returns/correspond for missing documentation
- Educate taxpayers on filing process and timeframes
- Edits correspondence to ensure grammatical correctness, appropriate tone, consistency in style and format, and conformance with Service policies and practices
- Research, interpret, and analyze subject matter law, agency policies, program procedures, and other source documents to prepare final documents suitable for the intended audience
- Analyze and evaluate information involving the research of records and the nature of each inquiry
- Hold positive interactions between taxpayers, co-workers, management, etc.
- Review peer work and assist with necessary actions based on IRM procedures
- Identify IVO, EXAM, and TAS involvement as well as appeals and tax law
- Utilize resources such as training material, job aids, SERP, emails, IRM, IRS.gov etc. to properly address the taxpayer concern
- Work independently to ensure taxpayers are assisted on a first in, first out basis
Customer Service Representative - Navient
(2015-03 - 2015-05)
- Assist customers with student loan questions
- Process payments
- Analyze possibilities for loan deferment or forbearance
- Update customer contact information in system
- Set various repayment options for customers
Administrative Assistant/Payroll - The Indianapolis Bakery
(2010-06 - 2015-03)
- Process weekly plant payroll
- Collect and perform initial review of Wells Fargo Expense Statements
- Submit Monthly Expense Report
- Assist management with preparation for meetings
- Manage postage and mail including FedEx
- Coordinate record storage, and other duties as assigned by management
