Deon Jones

Maintain provider and management calendar Set up and distribute material for staff meetings Manage office inventory

Sr Administrative Assistant - Swedish Medical Group

(2021-03 - 2024-01)

• Maintain provider and management calendar
• Set up and distribute material for staff meetings
• Manage office inventory
• Act as a liaison between internal teams within surgical services
• Assist with software/IT updates for C Level and management staff
• Schedule interviews for provider candidates
• Onboard new hires
• Build provider templates
• Process provider reimbursement
• Overseeing PTO and staffing updates

Contact Center Representative - UW Medicine

(2020-12 - 2021-03)

• Schedule/Cancel appointments
• Patient Registration
• Account maintenance

Patient Access Representative - Float Staff (Outpatient Surgery/Ortho/Neuro/Family Practice/Occ Med) - Kaiser Permanente

(2019-12 - 2020-12)

• Complete check in process for patients (including collection of copayments/prior balance)
• Medical Billing/Coding
• Schedule Maintenance for patient appointments
• Manage patient/provider correspondence
• Process clinical referrals
• Pre-admission
• Patient Registration

Contact Representative - Internal Revenue Service

(2016-10 - 2019-08)

• Assist taxpayers with account related inquiries/Error resolution
• Process amended returns/correspond for missing documentation
• Educate taxpayers on filing process and timeframes
• Edits correspondence to ensure grammatical correctness, appropriate tone, consistency in style and format, and conformance with Service policies and practices
• Research, interpret, and analyze subject matter law, agency policies, program procedures, and other source documents to prepare final documents suitable for the intended audience
• Analyze and evaluate information involving the research of records and the nature of each inquiry
• Hold positive interactions between taxpayers, co-workers, management, etc.
• Review peer work and assist with necessary actions based on IRM procedures
• Identify IVO, EXAM, and TAS involvement as well as appeals and tax law
• Utilize resources such as training material, job aids, SERP, emails, IRM, IRS.gov etc. to properly address the taxpayer concern
• Work independently to ensure taxpayers are assisted on a first in, first out basis

Customer Service Representative - Navient

(2015-03 - 2015-05)

• Assist customers with student loan questions
• Process payments
• Analyze possibilities for loan deferment or forbearance
• Update customer contact information in system
• Set various repayment options for customers

Administrative Assistant/Payroll - The Indianapolis Bakery

(2010-06 - 2015-03)

• Process weekly plant payroll
• Collect and perform initial review of Wells Fargo Expense Statements
• Submit Monthly Expense Report
• Assist management with preparation for meetings
• Manage postage and mail including FedEx
• Coordinate record storage, and other duties as assigned by management

Core 40 Diploma - Pike High School (2007)

BS - Audio Production - Full Sail University (2027)