DeOna Hardy

Registered Nurse (BSN) with over five years of healthcare experience delivering compassionate, patient-centered care in specialty medical practices. Skilled in patient assessment, injections, education, care coordination, and creating exceptional patient experiences. Passionate about aesthetic medicine and committed to helping patients feel confident through safe, evidence-based cosmetic treatments.

Eager to grow within a collaborative aesthetic practice while continuing advanced training in cosmetic injectables and facial rejuvenation.

Medical Secretary III at Washington University School of Medicine (2022-07 – 2026-06)

Pediatric Cardiology

• Serve as the first point of contact for expectant mothers and pediatric patients in fetal cardiology, providing compassionate support and patient education.
• Prepare and organize patient charts, diagnostic results, echocardiograms, and documentation to support accurate clinical decision-making.
• Schedule patient appointments, procedures, imaging, and follow-up care while coordinating with physicians, RNs, and other departments.
• Utilize Epic EMR to update patient records, verify accuracy, and maintain compliance with privacy standards.
• Assist with transferring imaging and medical records to outside facilities to support continuity of care.
• Manage licensures, CVs, and professional memberships for providers, demonstrating strong organizational skills.
• Support clinical and administrative staff during peak times, vacations, and staff shortages, maintaining smooth clinic flow.
• Greet patients and families, route incoming calls and mail, and ensure an excellent patient experience.

Clinical Service Representative II at Washington University School of Medicine (2021-08 – 2022-07)

Ophthalmology

• Registered new patients, obtained demographic/insurance information, and prepared charts in Epic.
• Scheduled, rescheduled, confirmed, and canceled appointments for high patient volumes.
• Assisted with obtaining referrals and pre-certifications to ensure timely patient access to care.
• Provided education packets to patients and families related to procedures and treatment plans.
• Collaborated with clinical support staff during peak times, demonstrating flexibility and teamwork.
• Delivered excellent customer service over the phone and in person, ensuring a positive patient experience.

Patient Representative II Medical Assistant II at Washington University School of Medicine (2019-09 – 2021-08)

Diabetes Center

• Collected vital signs and performed point-of-care testing for patients with diabetes, thyroid disorders, and endocrine concerns.
• Administered vaccinations using safe injection techniques while maintaining patient comfort and confidence.
• Performed patient assessments, vital signs, and point-of-care testing.
• Educated patients on medications, treatment plans, and lifestyle modifications.
• Built trusting relationships with patients through compassionate communication.
• Assisted providers during patient visits and coordinated comprehensive care.

Bachelor of Science in Nursing in Nursing – Goldfarb School of Nursing at Barnes-Jewish College (2026-04)

Associate Degree in Mathematics & Natural Sciences in Pre-Nursing Coursework – Washington University in St. Louis (2023)