Derek Hill

Dynamic collections professional with over 8 years of experience in debt recovery, high-volume call centers, and customer service. Proven track record in negotiating payment arrangements, managing inbound and outbound calls, and training team members. Adept at securing payments and resolving consumer issues, demonstrating strong communication and problem-solving skills in fast-paced financial environments.

Collector at Credit Acceptance (2021-09 – 2026-04)

• Negotiated payment arrangements with delinquent customers, significantly increasing recovery rates and reducing outstanding balances
• Managed high-volume inbound and outbound calls to maximize contact and collection efficiency on past due accounts
• Processed payments and scheduled autopay setups, improving on-time payment rates and customer compliance
• Delivered excellent customer service while resolving account issues and maintaining compliance with company policies

Consumer Care Representative at Coast Professional, Inc. (2018-02 – 2020-03)

• Collected debt efficiently through effective communication and negotiation, accelerating recovery timelines and improving portfolio performance
• Managed high-volume call center operations handling inbound consumer inquiries and outbound collection calls
• Trained team members to enhance department performance and ensure adherence to collection best practices
• Resolved consumer issues promptly, improving customer satisfaction and retention
• Communicated accurate information regarding student loans and account status to consumers

Assistant Manager at Security Finance (2015-09 – 2017-12)

• Conducted collection calls to recover outstanding balances, contributing to increased monthly collections and improved cash flow
• Delivered exceptional customer service to retain and grow client base, enhancing customer loyalty
• Solicited renewals from existing clients, supporting portfolio growth and revenue targets
• Performed field work to support account management and collections efforts

Shift Manager at Taco Bell (2008-01 – 2014-09)

• Trained new team members to ensure operational efficiency and high customer service standards
• Delivered excellent customer service, enhancing customer satisfaction and repeat business
• Managed scheduling and inventory to support smooth daily operations
• Maintained food safety certification and handled bank deposits and daily report processing

College in Healthcare Administration – University of Phoenix-Online Campus

Upper secondary education