Derek Ramsey-Fine

Technical Project & Program Leader equipped with strengths in operations management, team collaboration, and continuous improvement initiatives. Analytical problem-solver with in-depth experience transforming existing operations and driving modernization through data-driven decision-making based on existing performance metrics, industry research, and market evaluation. Adept at coaching and mentoring teams and individuals on Agile practices, fostering a positive culture of empowerment, productivity, and growth.

Operations Services Coordinator at Pride Industries (2014-04 – Present)

Contributed heavily to business continuity plan refinement and operational risk mitigation, developed productivity monitoring databases, and designed and implemented disaster recovery strategy testing. Strengthened organization-wide efficiency by streamlining data collection, analytics, and reporting processes and procedures.

• Attained and maintained 93%+ on-time service delivery and 97% customer retention within dynamic environment.
• Initiated daily operations management, including stand-up meetings, sprint planning, and retrospection, with a focus on team cohesion and communication throughout project timelines.
• Managed work orders and call dispatching, as well as scheduling, employee management and support, and payroll. Oversaw requirements documentation, auditing, and safety.
• Facilitated collaboration with Software Development teams, liaising with IT Project Manager to define user requirements and foster relationships with regulatory bodies.
• Point of contact for complaints and customer concerns, including maintenance and repairs, service orders, and timelines.
• Ensured compliance with stringent environmental, health, and security standards and requirements in alignment with federal compliance regulations.

Security Guard at Universal Protection Services (2010-02 – 2014-06)

Managed product backlog, refined user stories, and prioritized tasks in alignment with project objectives and stakeholder requirements in collaboration with Product Owner.

• Mentored and coached team members on Agile principles and Scrum practices, targeting continuous improvement for internal processes, communication, and support.
• Strategized issue and conflict resolution, promoting a productive culture of work to ensure sprint goal attainment.

Diagnostic Imaging Scheduler at Kaiser Permanente (2007-07 – 2010-06)

Organized patients' appointment scheduling for mammograms and cancer screenings. Verified insurances, ordered relevant medical reports, and coordinated images and radiology as needed.

Manager at Teletech

Additional experience as a Manager at Teletech.

Associate of Arts in Certified IT Support Technician – Advanced Computer Institute (ACI), Southwest College (2015-04)

Associate of Arts in Business – Solano Community College