Technical Support Management
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I am Cloud Computing Architect / Technologist. My previously position at a telecommunication company, I worked as a Tier 2 Technical Support Manager, managing 12 technicians. I have great technical skills, customer service skills, and customer de-escalation skills.
Experienced and results-driven with over 25 years of dedicated service in the technology industry. Recognized for experience in cloud architecture, virtualization, enterprise networking, IP-based telephony, and data center technologies. I understand the cloud and how it can be leveraged to solve complex business challenges and provide cutting-edge solutions.
I use my cloud knowledge and business acumen to present and sell innovative cloud solutions to C-level stakeholders. I build and lead high-performing teams. Eager to apply my extensive knowledge and leadership to propel organizations to new heights of cloud excellence.
AS Applied Sciences Degree Networking Specialist 2010
Georgia Piedmont Technical College (formally DeKalb Technical College), Clarkston, Georgia
California Polytechnic University, Pomona, California
