Desenta Donald

Positive attitude, willing to learn new tasks, very ambitious, reliable, dependent and hard worker. My mission is to meet all requirements. Self-motivation keeps me striving for more. Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Food and Beverage Server - Mgm Grande Casino - Detroit, MI

(2022-02 - 2022-11)

• Provide excellent guest service
• Serve cold and hot beverages
• Cocktail sever alcoholic beverages
• Clean and re-stock work area

Uber Eats Driver - Uber - San Francisco, CA

(2021-06 - 2022-10)

• Pick up orders and drop off orders to customers
• Accept all order's and complete all delivers in a timely manner.
• Take photos after all complete deliveries
• Make a customer day with great service and wonderful smiles

Call Center Agent / Remote - Dialog Direct - Highland Park, MI

(2019-09 - 2022-10)

• Answered all inbound calls with a polite greeting that shows a smile.
• Answered all concerning questions from customers and helped with any payment arrangements and all useful information for additional help.
• Maintained HIPPA by asking verification questions involving customers' accounts and securing valuable information.
• Took payments from customers ensuring them that payment information was safe.
• Adjusted customers' accounts due to request.
• Went above and beyond to make sure each customer's concerns and expectations were met.
• Escalated situations to higher management when needed.
• Noted each customer's account during the call.
• Kept spark book as a handy tool whenever I needed further assistance.

Lyft Driver - Lyft Corporate - San Francisco, CA

(2020-04 - 2022-09)

• Transport clients from one destination to another
• Provide excellent customer service and interact with clients in a professional and friendly manner
• Vehicle maintaining on regularly basic

FedEx Package Handler - ManpowerGroup - Taylor, MI

(2021-09 - 2021-12)

• Handle packages
• offload and Sort freight
• Stack, offload Freight from Cans

Waitress - Greektown Casino-Hotel - Detroit, MI

(2019-11 - 2021-03)

• Monitored guests at all times
• Clean work area throughout each shift
• Serves hot and cold Beverages
• Interact with customers as I provide professional quality service

Delivery Driver - Second Samuel Transport - Southfield, MI

(2020-10 - 2021-02)

• Follow routes and time schedule
• Provide excellent customer service
• Load, transport, and deliver to business and clients in safe and timely manner.
• Review orders before and after delivery to ensure that orders are complete.
• Preform vehicle inspection before and after each trip.
• Work with support team to provide exceptional customer services and address any customer concerns.

Nurse Assistant - Advisacare - Troy, MI

(2019-05 - 2020-03)

• Providing comfort and care to residents and making their stay feel like home.
• Providing residents with their activities of daily living assisting residents with feeding, mouth care, shaving, grooming, and incontinence care.
• Providing fresh water and nourishments between meals, transport clients to appointments.

Dietary Aide - Medilodge Nursing Facility - Sterling Heights, MI

(2019-04 - 2019-05)

• Working in a Nursing Facility prepare meals to residents 3 times a day.
• Helped kitchen staff with cleaning, maintain kitchen and dining duty areas.
• Serve food to residents table, and bust tables after meals and maintain kitchen stock.

Janitor - Ramey's Janitorial service - Saginaw, MI

(2017-04 - 2018-08)

• Responsible for keeping areas clean such as, schools, hospitals, and doctor office's mopped, and swept floors, empty trash receptacles, replace linings of trash can, vacuumed carpets and buffed floors.
• Communicate and Work with other co-workers

High school diploma - The American Academy (2017-07 - 2019-06) Salt Lake City, UT