Desiree Marino

Provide high-volume support to users navigating healthcare services, including scheduling and account coordination Resolve complex service issues while ensuring compliance with privacy and regulatory standards Document interactions accurately using CRM systems to maintain service records and workflow continuity

Chat and Phone Support Agent at Teladoc Health (via NexRep) (2025-09 – Present)

• Provide high-volume support to users navigating healthcare services, including scheduling and account coordination
• Resolve complex service issues while ensuring compliance with privacy and regulatory standards
• Document interactions accurately using CRM systems to maintain service records and workflow continuity
• Communicate clearly with diverse users to ensure successful service access and issue resolution
• Support operational efficiency by managing multiple inquiries simultaneously in a fast-paced environment

Patient Transportation Coordinator at Safe Ride Health (2025-06 – 2025-08)

• Coordinated non-emergency medical transportation services, managing 100+ daily ride requests
• Scheduled, dispatched, and tracked transportation services to ensure timely pickups and drop-offs
• Collaborated with healthcare providers, drivers, and vendors to resolve service disruptions and delays
• Maintained accurate transportation logs and service records in compliance with operational standards
• Prioritized urgent and time-sensitive requests to support critical patient needs

Picker/Packer & Dispatcher at GoPuff (2021 – 2023)

• Supported logistics and last-mile delivery operations through order fulfillment and dispatch coordination
• Assisted in routing and dispatching drivers to ensure efficient and timely deliveries
• Monitored order flow and addressed delays to maintain service performance standards
• Maintained accuracy in order preparation and inventory handling in a high-volume environment
• Collaborated with team members to improve workflow efficiency and meet delivery timelines