Desmond Briggs

Motivated administrative professional seeking a position in a challenging environment. Over 5 years of experience successfully providing administrative and secretarial support to the facilities department at the Menninger Clinic. Proficient in a range of computer applications.

Well-developed communication and customer service skills from over 10 years of experience working with the general public, as well as over 500 staff members. I have proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. As well as a proactive problem-solver who gets the job done.

Insurance Verifier - Acaria Health Pharmacy - Houston, TX

(2019-05)

Assists in the execute phases to closing phase of the construction projects.

• Monitors 100+ patient prescription referrals.
• Verifies insurance information and resolves problems to ensure a clean billing process.
• Completes and submits any prior authorization forms for treatment.
• Follows up with medical providers and insurance companies for updates, approvals, and/or denials of treatment.
• Assist patients with Medi-cal applications
• Work on appeals and medical claims
• Document all communication from providers and patients
• Organize documents and entering information into EMR

Dispatcher - Menninger Clinic - Houston, TX

(2018-06 - 2019-06)

• Operated multi-line phone system-tracking 100+ internal and external calls daily.
• Entered daily call log data, emergencies, and patient check-ins.
• Routinely updated a hospital directory of 500 + employees.
• Presented information to hospital staff (all physicians, managers, and nursing staff) on ways to maximize communications via the call center using team STEPPS training.
• Updated manager schedules and on-call physician schedules weekly, for call center staff.
• Annually updated of Safety Manual, to meet Joint Commission standards, for yearly maintenance.
• Monitored hospital safety fire panels and announced any emergencies via the PA system.
• Documented emergency incidents, to meet HIPPA standards.
• Arranged 10+ conference calls, weekly, for the physicians and nursing staff.
• Managed (distributed, retrieved, tracked and reset) the patient mobile phone accounts.
• Relayed and monitored the statuses of all work orders.

HS Diploma - Whitehaven High School (2000 - 2004)

Grand Canyon University (2013)