Marsha Wright

Experienced Insurance Claims Coordinator specializing in workers' compensation claim management and risk mitigation. Skilled in processing medical bills, reconciling insurance financials, and ensuring compliance with third-party reporting requirements. Adept at delivering accurate documentation and providing exceptional customer service to internal teams, local councils, and external partners.

Liability Adjuster - Pilot Catastrophe Service - Fort Worth, TX

(2025-02)

• Investigate Claims: Gather evidence, review police or incident reports, and order necessary documentation.
• Interview Parties: Speak with claimants, insureds, and witnesses to collect facts about the incident.
• Determine Liability: Analyze policy coverage and local laws to decide the extent of the insurer's financial responsibility.
• Manage Records: Write clear reports, set financial reserves, and keep claim files updated.

Claims Adjuster - Pilot Catastrophe Service - Fort Worth, TX

(2022-04 - 2023-11)

• Collected and analyzed claim documentation to evaluate loss exposure and ensure accurate claims settlements.
• Prepared comprehensive summaries of damages, policy coverage, and payment recommendations.
• Delivered clear communication to policyholders and internal team members regarding claims processes and underwriting outcomes.
• Ensured all claim processes met statutory, regulatory, and ethical standards.

Assistant Underwriter - Distinguished Programs - Remote

(2021-06 - 2023-06)

• Gathered and evaluated application data, plan documentation, and census files to ensure accuracy and completion.
• Worked closely with underwriters and operational departments to meet business plan objectives and maintain underwriting quality.
• Routed complex cases to senior underwriters for review and communicated underwriting decisions to brokers, applicants, and internal teams.
• Provided technical underwriting support and guidance to clients, ensuring consistent and professional service.
• Provided technical underwriting support and guidance to clients, ensuring consistent and professional service through phone, email, and Live chat.

Customer Service Coordinator - Essilor Instruments - Lewisville, TX

(2017-02 - 2021-06)

• Gathered and evaluated application data, plan documentation, and census files to ensure accuracy and completion.
• Worked closely with underwriters and operational departments to meet business plan objectives and maintain underwriting quality.
• Routed complex cases to senior underwriters for review and communicated underwriting decisions to brokers, applicants, and internal teams.
• Provided technical underwriting support and guidance to clients, ensuring consistent and professional service.
• Provided technical underwriting support and guidance to clients, ensuring consistent and professional service through phone, email, and Live chat.

Bachelor of Arts - Photojournalism - University of North Texas