Destiny Ferreira

Experienced Shift Manager with a strong background in customer service, team leadership, cash handling, and daily operations management. Proven ability to improve workplace efficiency, support employee morale, and deliver excellent guest experiences in fast-paced environments.

Shift Manager at Crunchies and Munchies (2023-08 – Present)

• Improved team morale and workplace efficiency through strong leadership and communication.
• Assigned and supervised daily employee tasks to ensure smooth operations.
• Handled cash management, register balancing, and customer transactions accurately.
• Resolved customer concerns professionally while maintaining excellent guest service.
• Ensured company policies and service standards were consistently followed.

Shift Manager at RaceTrac Petroleum, Inc. (2021-06 – 2023-05)

• Managed daily shift operations and supervised multiple employees in a fast-paced environment.
• Assisted with inventory management and stock organization.
• Enhanced customer service by maintaining efficient workflows and team coordination.
• Supported employee performance and workplace productivity through effective leadership.

Shift Manager at Dunkin' (2019-10 – 2021-06)

• Managed cash handling and register operations with accuracy.
• Delegated tasks to employees to maintain productivity and service quality.
• Assisted with inventory tracking and operational organization.
• Provided excellent customer service in a high-volume restaurant setting.

High School Diploma – Belleview High School (2023-05)