ASSISTANT STORE MANAGER/ SWING MANAGER/ SUPERVISOR/ TRAINER/ SALES CONSULTANT at Déjà Vu Love Boutique (2019-04 – Present)
- Lead daily store operations while supervising and coaching a team to achieve sales and customer service goals.
- Consistently exceed daily, weekly, and monthly sales targets through consultative selling and team motivation.
- Recruit, onboard, train, and mentor new employees, improving performance and confidence.
- Create employee schedules and manage staffing adjustments to maintain operational efficiency.
- Conduct cash audits, balance registers, and ensure compliance with company policies.
- Resolve customer concerns professionally, increasing customer satisfaction and repeat business.
- Analyze operational reports and sales trends to identify opportunities for improvement.
- Partner with leadership to execute merchandising initiatives and maintain store presentation.
- Foster a positive, high-performing team culture focused on accountability and exceptional customer experiences.
ASSISTANT STORE MANAGER at Vans (2024-09 – 2024-12)
- Led daily store operations while fostering an inclusive, customer-first environment aligned with Vans' Off the Wall culture.
- Drove sales and exceeded performance goals through team coaching and exceptional customer service.
- Coached, trained, and developed associates to strengthen performance and engagement.
- Executed visual merchandising, inventory, and operational standards to support brand excellence.
- Managed scheduling, staffing, cash handling, and daily operations to maximize efficiency.
- Served as acting Store Manager when needed, ensuring seamless operations and team success.
- Built lasting customer relationships through authentic service and effective problem resolution.
CONCIERGE DESK at Juhl (First Service) (2022-02 – 2024-08)
- Delivered exceptional front-desk service by assisting residents, guests, and vendors with professionalism and discretion.
- Built strong resident relationships by anticipating needs, resolving concerns, and providing personalized service.
- Coordinated vendor access, managed communications, and supported daily property operations.
- Responded promptly to emergencies while maintaining safety, security, and company protocols.
- Maintained confidential records and ensured compliance with property policies and service standards.
- Collaborated with property management to create a welcoming, organized, and customer-focused community environment.
LEASING AGENT at Conam/Pioneer Property Management (2020-01 – 2020-11)
- Executed sales and leasing strategies to maximize occupancy, revenue, and resident retention.
- Conducted apartment inspections to ensure move-in readiness and maintain community standards.
- Developed marketing initiatives and monitored market trends to drive qualified traffic and leasing performance.
- Managed prospect and resident communications, delivering exceptional customer service and timely follow-up.
- Resolved resident concerns while fostering positive relationships and supporting lease renewals.
- Utilized OneSite and Yardi to manage leasing activities, resident records, and daily operations.
ASSOCIATE/ FITTING ROOM LEAD/ SHIFT LEAD at Ross (2016-09 – 2019-05)
- Delivered exceptional customer service while maintaining an organized, secure, and welcoming sales floor.
- Oversaw fitting room operations, merchandise flow, and loss prevention to support efficient store operations.
- Trained associates on POS systems, cash handling procedures, and company policies.
- Assisted with daily store operations, including merchandising, recovery, and maintaining visual standards.
- Collaborated with leadership to foster a positive team environment and enhance the overall customer experience.
- Resolved customer concerns professionally while supporting sales and operational goals.
