Customer Service Representative, Entrepreneur
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Well, I thrive in the excitement of a fast-paced office Or work environment. As a receptionist at Cardiology Associates , I loved interacting with our 30-40 regular clients and managing training and travel schedules for 5 employees. Before that at Hastie Law Firm, I really enjoyed being the contact point for of client calls and visits every week.
In fact, I saved 20 management hours a month by triaging calls and emails. Those were great opportunities, but I’m at the point where this position at Amazon would really let my talents shine.
07/2018 - Current
Friendly, positive attitude Relationship building
Credit card payment processing Problem-solving abilities
Business development understanding Microsoft Office expertise
Shipping and receiving understanding Quality control
Entered insurance, demographics and health history into patient database. Processed patient payments and scanned identification and insurance cards.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed high-volume of inbound and outbound customer calls.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
06/2017 - 06/2018
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize efficiency.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Managed high-volume of inbound and outbound customer calls. Reviewed files, records and other obtained documents to respond to customer requests.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Managed smooth and effective communication among physicians, patients
Kenneth Shuler School of Cosmetology
02/2020
Ashford University, Diploma Sumter High School | Sumter, South Carolina HS in Business Administration
01/2014
