Destiny Thomson
PROGRAM MANAGER | HEALTHCARE & HUMAN SERVICES OPERATIONS
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About
Experienced human services and healthcare operations leader with 5+ years of progressive leadership in program management, hospital partnerships, homelessness prevention, crisis response, and trauma-informed care. Proven success leading multidisciplinary teams, overseeing complex service programs, strengthening community partnerships, and improving outcomes through data-informed decision making.
Experience
Support Services Manager - Together Inc.
(2023-01)
Manage and oversee program operations supporting patient transitions across four CHI Health hospitals: Bergan Mercy, Lasting Hope Recovery Center, CHI Mercy Council Bluffs, and Immanuel Medical Center.
- Lead, coach, and develop a multidisciplinary team that partners with physicians, nurses, social workers, and care coordinators to create safe discharge plans and remove barriers to successful community reintegration.
- Build collaborative partnerships with hospital leadership, healthcare providers, and community organizations to improve patient outcomes and continuity of care.
- Oversee Nebraska's SOAR (SSI/SSDI Outreach, Access, and Recovery) program while providing leadership for disability application services and ongoing case management.
- Guide staff in collecting, reviewing, and organizing medical and behavioral health documentation to strengthen SSI/SSDI applications.
- Provide leadership in program development, workflow improvement, quality assurance, compliance, and data-informed decision making using Clarity, Apricot, and MACCH.
- Strengthen community partnerships to improve housing stability, healthcare access, and long-term client success.
Housing Engagement Specialist – Lead - Together Inc.
(2022-04 - 2023-01)
- Led United Healthcare InReach Engagement project.
- Supported team caseloads of 20+ participants.
- Improved workflow efficiency and reporting accuracy.
Case Manager - Stephen Center
(2020-10 - 2021-06)
- Managed caseload of 25 high-acuity clients.
- Maintained 100% documentation accuracy in Clarity.
Education
Bachelor - Behavioral Science - Bellevue University
Associate of Applied Science - Human Services - Metropolitan Community College
